Operations & Customer Service Support

Role: Operations & Customer Service Support

Location: 100% Remote - Latam

Schedule: 9:00 AM – 5:00 PM MST (Mountain Standard Time)

Compensation: $1,500 – $1,800/month (based on experience)

About the Company

Our client is a high-growth sign installation company specializing in national brand implementations for major household names (e.g., McDonald's, Texas Roadhouse, Whataburger). Based in Denver, Colorado, they act as the local boots-on-the-ground for large-scale national signage rollouts. This is a small, fast-paced, and highly "proactive" team where every member wears multiple hats to ensure seamless project delivery and client satisfaction.

About the Role

This is a critical "Right Hand" position supporting the Office Manager in a high-volume environment. You will be the glue that holds the daily operations together—managing a heavy influx of emails, coordinating with field crews, and ensuring that nothing falls through the cracks. This role is perfect for someone who is tech-savvy, hyper-organized, and comfortable navigating the "controlled chaos" of a growing construction and service business.

Key Responsibilities

Email & Communication Management

• Inbox Support: Monitor and manage high-volume email accounts, ensuring every client inquiry and project update is actioned or flagged.

• Client Correspondence: Serve as a primary point of contact for national sign companies, providing professional updates on project status and completion.

• Internal Coordination: Act as a bridge between the Office Manager, the Design team, and the Install Manager to ensure "lost in translation" moments are eliminated.

Operational Coordination & Scheduling

• Job Board Management: Maintain and update the job board to reflect real-time project statuses, billing readiness, and scheduling changes.

• Crew Logistics: Assist in coordinating schedules for the install crews, ensuring they have the necessary project details and documentation before arriving on-site.

• Post-Project Delivery: Ensure completion photos and "Proof of Install" packets are sent to customers within 24 hours of job completion to trigger the billing process.

Process Documentation (SOPs)

• System Building: Shadow the Office Manager to document current workflows and suggest improvements or automations.

• Knowledge Management: Create and maintain a library of Standard Operating Procedures (SOPs) to help the company scale efficiently.

Ad Hoc Project Support

• Permitting Assistance: Provide administrative support for complex permitting processes, including uploading documents to city portals and gathering site plan details.

• Inventory Tracking: Coordinate with the field team to track the arrival of large-scale signage shipments and crates.

Must-have Qualifications

• 2+ years of experience in administrative support, project coordination, or high-level customer service.

• Native or Near-Native English: Exceptional written and verbal communication skills are mandatory, as you will be corresponding with corporate coordinators for national brands.

• Tech Proficiency: Expert-level familiarity with Google Workspace (specifically Sheets), Dropbox, and AI tools (e.g., ChatGPT or Claude for drafting/refining correspondence).

• High Agency: A "self-starter" personality who anticipates needs rather than waiting for a task list. You should feel comfortable saying, "I handled this email," rather than asking "How do I handle this?"

Nice-to-have Qualifications

• Experience in the construction, signage, or field services industry.

• Background in project coordination or "Traffic Management" within a small team.

• Previous experience building SOPs or process maps from scratch.

• Familiarity with the Denver/Colorado geographical area or permitting terminology.