Operations Coordinator - Plano

About BayWa r.e.
BayWa r.e. Solar Systems LLC (BayWa r.e.) is a solar supply partner providing panels, racking, inverters, energy storage, and eBOS components to local, independent solar installers. We deliver a differentiated experience for customers and vendor partners through expert logistics and innovative solutions.

Our mission is to be the preferred solar and energy storage partner, and our vision is to drive stable, long-term adoption of renewable energy. We offer best-in-class products, dedicated support, and services that help installation companies work smarter and grow faster. Here, people come first — their ideas, collaboration, and commitment power our mission.

Want to get to know us better? Check out our e-magazine, Solar Review.

COMPENSATION AND BENEFITS: 

We strive to offer progressive benefits to our employees. We believe that our employees and our culture are the foundation of the work that we do. 

The hourly wage for this role is $24-$26/ hour. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

401k with up to 5% Employer match 

Health Premium covered at 100% for individuals (for select plans) 

Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D 

Unlimited PTO 

100% Paid family leave up to 12 weeks

JOB PURPOSE:

The Operations Coordinator is responsible for supporting the daily operations of the warehouse, ensuring timely and accurate movement of goods. This role coordinates logistics on our fleet and 3PL fleets, manages returns, and collaborates with internal teams and external partners to maintain operational efficiency and customer satisfaction. This role handles all walk-in business to the branch ensuring the customer experience is best in class. When needed supports the warehouse by picking and packing orders in the warehouse. This full-time, permanent first-shift position supports the company's mission to provide high-quality renewable energy solutions by ensuring that all warehouse activities are conducted with precision, efficiency, and a focus on safety.

This role reports to the Operations Manager and works as an integral part of the Order Management Specialist team

PRIMARY DUTIES AND RESPONSIBILITIES:

Returns & Order Management

· Process all return cases within established SLAs.

· Verify customer and sales team information, and gather additional details from warehouses, carriers, or customers as needed.

· Complete all related system transactions accurately to resolve return cases for all parties.

· Identify root causes of recurring issues and share feedback with the Order Management team.

· Apply late-stage edits to orders in all relevant systems and ensure communication to stakeholders.

· Support the PIM team with item data requests.

Logistics Coordination

· Manage the BayWa fleet calendar to maximize utilization and prioritize shipments.

· Coordinate specialty logistics for customers, including USSY fleet shipments and LTL partners.

· Evaluate quoted shipping methods to ensure efficiency and cost-effectiveness.

· Provide logistics support for customer returns and exceptions.

Customer & Internal Support

· Serve as the point of contact for branch walk-in customers, ensuring a professional and positive experience.

· Provide clear and timely communication with customers and internal teams.

· Monitor order tracking dashboards, resolve discrepancies, and escalate delays as needed.

· Partner with IT to improve tracking and visibility.

Warehouse Support (as needed)

· Assist with picking, packing, loading, and unloading of orders.

· Support safety and performance of helpers on site or in transit.

· Maintain warehouse organization, cleanliness, and adherence to safety standards.

· Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

· Satisfactory driving record per company policy.

· Highly organized and self-directed.

· High level of customer service.

· Good listening, reading, verbal and written communication skills.

· Adept at problem solving, attention to detail, and time management.

· Proficient math skills to add, subtract, multiply, and divide in all units of measure.

· Ability to communicate and build associations with all levels within the organization.

· Use of handhelds for inventory and order management.

· Use WMS system for inventory and order management.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

· High School Diploma or general education degree (GED).

· Solar experience preferred.

· NetSuite experience preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

· Regularly required to stand; walk; use hand to finger, handle, touch, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

· Frequently required to climb or balance.

· Occasionally required to sit.

· Able to move 2,500 lbs with a pallet jack.

· Frequently and repeatedly lift and/or move up to 50 lbs individually and up to 150 lbs on team lift.

· Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is:

· Frequently exposed to moving mechanical parts; high, precarious places; outside weather conditions; and vibration.

· Occasionally exposed to wet and/or humid conditions and fumes or airborne particles. The noise level in the work environment is usually loud.

TRAVEL REQUIREMENTS:

· Willing to travel between 5% to 10% of the time.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.