Operations Coordinator - Optimization Team

We are looking for a process-driven and tech-savvy Operations Coordinator to support our Optimization Team. This role is responsible for managing the full support request lifecycle, administering the Power BI portal and dashboards, and ensuring smooth coordination between Optimization and Finance.

The ideal candidate is highly organized, detail-oriented, and comfortable managing workflows, follow-ups, and cross-functional communication.

Key Responsibilities

• Manage and administer the Power BI portal and dashboards
• Oversee and manage all Optimization support requests end-to-end
• Track, organize, and prioritize incoming requests
• Send follow-ups and communications using established templates
• Ensure all requests are completed in a timely and accurate manner
• Assess portal functionality and suggest improvements or action steps
• Coordinate with Finance on transfers and related processes
• Maintain documentation and ensure process compliance
• Identify opportunities to improve workflow efficiency

Requirements:
• Bachelor’s degree in Business Administration, Industrial Engineering, Finance, Information Systems, or related field
• 2–5 years of experience in operations, coordination, process management, or similar roles
• Experience working with dashboards or reporting tools (Power BI preferred)
• Strong Excel skills
• Experience managing workflows or support processes
• Strong organizational and follow-up skills
• Excellent written communication skills
• Comfortable working cross-functionally

Preferred Skills

• Experience in process improvement environments
• Experience supporting operational or analytics teams
• Ability to identify inefficiencies and suggest practical solutions

Benefits:
• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance
• 🌴 Vacation Days: 12 vacation days.
• + 📅 Floating Holidays: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search for the best conditions for progressing in your career.