Operations Coordinator

Delaware Nation Industries (DNI) is a prime contractor providing manpower and support to multiple Program Offices within a Federal Agency. Our team provides a wide range of skills to support various functions including administrative, computer, data analysis, program analysis, construction services, and senior level advisory services. We are currently interviewing for an Operations Support Coordinator to assist management in all aspects involved in managing the customer interactions and contract staff on a large scale multi-task order program.

The Operations Support Coordinator position is key to the success of our Program and the Agency. Ideal candidate would be well organized, able to multi-task across multiple large Department of Defense task orders that includes driving customer service excellence through collaboration with both internal/external teams.

Job Duties:

• Track task order information and requirements coordinating directly with operational and company functional support teams. Collaborate with customer program managers to ensure task order requirements are understood, organized and executed to exceed customer needs.
• Ensure all contractor staff comply with timekeeping requirements, including daily recording of time and acquiring government customer concurrence for invoicing purposes.
• Keep track of the status of all open positions until filled through communication and coordination with corporate recruiting, HR, Security and customer program offices.
• Work with program managers to track all document deliverables. This includes preparing and managing delivery of Task Order deliverables and managing those on a centralized web portal.
• Coordinate, schedule, and host virtual meetings with Program Office. Manage meeting coordination to include setup, documentation of meeting discussions and tracking of all site/Task Order level actions to completion.
• Coordinate with both internal and external groups to organize day one coordination of new hires. This may include working with each employee or task order customers to meet program specific training or day one operational meetings, site level badging and cyber training.
• Coordinate travel for staff on Agency business from initial request, customer travel authorization, travel costs, approvals, and expense submission once complete.
• Responsible for managing program level documentation on an established centralized SharePoint site maintaining strong organization of all program data, processes/procedures, reports, templates and project level tracking across the task orders.
• Providing guidance and instructions to contractor staff to ensure they know and adhere to company policies. Assist staff with questions and regarding company timekeeping, expense reporting, and HR systems.
• Represent the Director of Operations, in Program Office meetings with the customer as necessary.
• Other duties as assigned.

Requirements:
• Requires a High School Diploma and a minimum of 2 years’ experience in a customer relations or program support role.

• Experienced with Microsoft office applications. Experienced in managing content on a SharePoint site key.
• Experience supporting administrative activities on Department of State programs.
• An understanding of the Federal Travel Regulations and the Fly America Act is desired.