Operations Coordinator (Independent Contractor)

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

Brightwheel is seeking an independent contractor to provide defined operations coordination and reporting services for brightwheel’s customer-facing teams. We are seeking a contractor with excellent organization and accuracy who can deliver consistent outputs aligned to documented requirements. The ideal contractor will possess a proven track record of working independently, communicating clearly, and consistently delivering work that is complete, timely, and error-free.

Scope of Services

As part of this engagement, the contractor may support brightwheel teams by delivering the following coordination and reporting services:

• Provide operational coordination and reporting support for customer-facing teams.

• Build and maintain accurate reports and data trackers required for agreed-upon operational deliverables

• Help administer standardized feedback requests and survey processes, compile results, and build reports and summaries as defined in contractor agreement.

• Coordinate schedules, calendars, communications, and participating tracking for group sessions and programs.

• Maintain accurate and up to date content, access, and reporting outputs as required for contracted deliverables

Qualifications, Skills, & Abilities

• Strong English fluency (verbal and written)

• Experience manipulating, organizing, and maintaining data in spreadsheets (Excel, Google Sheets, etc.)

• High attention to detail with strong standards for accuracy and data integrity

• Proven experience following documented processes consistently

• Ability to use company-designated tools and systems as necessary to deliver contracted operational services

• Strong time management and organizational skills

• Comfortable working independently in a remote environment as an independent contractor supporting a U.S.-based company

• Ability to work overlapping with U.S. time zones (Eastern Standard Time or Pacific Standard Time)

• Preferred prior experience (not required)

• Operations coordination, program support, or administrative support

• Sales support, Sales Administration, or Customer Success support

• Data entry, reporting updates, or maintaining trackers and spreadsheets

• Coordinating schedules, meetings, or recurring operational activities

• Supporting internal tools or systems (e.g., CRM, shared drives, reporting tools)

• Administrative or operations support in a fast-paced environment

• Experience working for a U.S.-based or international company

This is an independent contractor opportunity. Contractors engaged through this program are not employees of Brightwheel and are not entitled to benefits, supervision, or employment protections. Contractors retain control over how services are performed, and may provide services to other clients, subject to reasonable conflict-of-interest restrictions.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.