Operations Coordinator

ABOUT US

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.

If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

THE ROLE

Reporting to the Associate Director of Operations - this role is responsible for end-to-end operations of the ATM network, spanning new installations, ongoing machine performance, and vendor management. You will coordinate deployments, oversee service partners, and act as the central point of contact for retailers and internal teams. Beyond field execution, the role focuses on maintaining uptime across existing machines—managing support tickets, analyzing performance, resolving operational issues, and driving continuous improvements. It combines hands-on coordination with analytical problem-solving to ensure a reliable and efficient ATM network

The role is based out of our Etobicoke, ON office and follows a hybrid work model of four days in-office per week.

Salary Range: $50,000 - 70,000

WHAT YOU’LL BE DOING

• Coordinate ATM installations nationwide, including scheduling, partner alignment, and execution.

• Own the lifecycle of deployed machines—track performance, maintenance needs, upgrades, and relocations.

• Manage vendor relationships end-to-end: onboarding, scheduling, performance monitoring, and issue resolution.

• Create and manage service tickets for installations, maintenance, and incidents; ensure timely closure and accurate records.

• Act as the primary point of contact for retailers and service partners, providing updates on installs, maintenance, and ongoing support.

• Review and approve vendor invoices, ensuring accuracy, cost control, and policy compliance.

• Monitor field service SLAs and vendor KPIs, driving accountability and continuous improvement.

• Collaborate cross-functionally (Sales & Account Management, Warehouse, Marketing) to support deployments, in-store branding and ongoing operations.

• Identify and implement process improvements to increase efficiency, reduce downtime, and enhance service quality.

• Support inventory planning and logistics coordination related to machine deployments and replacements.

• Manage and prioritize support tickets and escalations that come through the service desk

• Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines

• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders

• Perform additional related duties as required to support the operations team.

WHAT WE’RE LOOKING FOR

• 2+ years of experience in operations, logistics, field service coordination, or vendor management.

• Strong organizational skills with the ability to manage multiple workflows (installs, maintenance, vendors, etc.) simultaneously.

• Experience working with external vendors or service providers is a strong asset.

• Excellent communication skills with the ability to manage stakeholders and resolve issues proactively.

• Nothing gets missed - Strong attention to detail

• Analytical and problem-solving mindset with attention to detail and accountability.

• Comfortable working in a fast-paced, evolving environment with shifting priorities.

• Proficiency in Google Suites and spreadsheets

NICE TO HAVE:

• Experience in field operations.

• Background in project planning and coordination.

• Experience reviewing, validating, and reconciling vendor or service invoices

WHAT YOU’LL LOVE ABOUT US

• Competitive Salary & Benefits – We value and reward our team members.

• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.

• Professional Development – Opportunities for learning and growth.

• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.

• Impactful Work – Play a key role in a growing company and make a real difference.

Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.

If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to [email protected]

AI DISCLOSURE STATEMENT

We want to share that we may use artificial intelligence (AI) tools to help screen and assess applications. While technology helps us stay organized and efficient, every hiring decision at Localcoin is made by real people who care about finding the best addition to our team. These tools are used to support our process—not to replace the human judgment and connection that are core to our culture.

Please note: At this time, we are not seeking assistance from external recruiters or agencies