Operations Coordinator (Bilingual)

KIPP — the largest nonprofit network of college-preparatory, public charter schools in the nation—has demonstrated, at scale, that all children have the potential to excel academically regardless of race or zip code. KIPP currently serves over 120,000 students in 270 schools nationwide, including Indianapolis. KIPP Indy Public Schools (KIPP Indy) was founded in 2004 with one class of fifth-grade students and has grown to serve 1,400 students across three schools. Of the students that attend KIPP Indy, 93% qualify for free and reduced lunch, 95% are African American or LatinX, 16% receive special education services, and 15% are designated as Multilingual Learners. As we continue to grow, our mission remains the same: to create joyful, academically excellent schools in which teachers, students, and families are all united around the same goal of preparing students with the skills and confidence to pursue the paths they choose —college, career, and beyond— so they can lead fulfilling lives and create a more just world.

The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management.

The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.

RESPONSIBILITIES

 

Front Office Operations    

• Manage daily front office operations and maintain an organized and welcoming environment
• Serve as the primary point of contact for families, students, and visitors
• Ensure front office procedures are implemented consistently and efficiently
• Family Communication & Support  
• Provide timely and professional communication with families
• Support families with questions related to school processes and systems
• Ensure families receive clear and helpful information when interacting with the school

Attendance Communication             

• Conduct daily attendance phone calls to families of absent students
• Maintain accurate attendance communication records
• Support attendance follow-up systems to ensure strong student attendance

Visitor Management & School Safety             

• Manage visitor check-in and check-out procedures
• Ensure visitors follow school safety protocols
• Maintain front office security and visitor documentation

Student Information Support           

• Support the maintenance of accurate student information in school systems
• Assist with basic student documentation coordination as needed
• Collaborate with school operations staff to ensure accurate student information records

Administrative Coordination            

• Support administrative tasks that contribute to efficient school operations
• Assist school leadership with scheduling and operational coordination as needed

 

COMPETENCIES

• The front office operates efficiently and provides a welcoming experience for families and visitors
• Families receive timely responses and support from the school              
• Attendance phone calls are completed consistently each day  
• Visitor check-in and safety procedures are implemented consistently   
• Front office systems support smooth daily school operations

QUALIFICATIONS

• A minimum of 2-3 years of work experience
• Spanish fluency (preferred)
• Experience in education or non-profit fields (preferred)
• Outstanding project management, organizational skills, and extraordinary attention to detail
• Strong communication skills.
• Conveys information in a way that is strategic, honest, timely, and respectful
• Demonstrated ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions
• Pass a criminal background check, as required by law

The starting salary for this position is $42,000 and includes a highly competitive benefits package. Opportunities for performance-based bonuses are also available.

                              

KIPP Indy Public Schools is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.