Operations Coordinator

An Introduction to Codal

Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence.

At Codal, you’ll collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. You’ll also be part of a community that promotes long-term success, not just for our clients but for each other. We’ll help you develop a professional roadmap that takes your career to new heights.

Who you’ll be working with

Our mission is to streamline and enhance our operational processes to ensure efficiency and effectiveness. With a presence in four global offices, we emphasize collaboration and integration to deliver outstanding results. Join us in optimizing our operations and contributing to our success.

What you’ll be doing

• Analyze operational processes, workflows, and systems to identify areas for improvement and increased efficiency.

• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination.

• Collaborate with various departments to gather data, understand operational needs, and provide actionable insights.

• Develop and implement process improvements and optimization strategies.

• Monitor key performance indicators (KPIs) and generate regular reports to track operational performance.

• Conduct cost-benefit analyses to support decision-making and identify cost-saving opportunities.

• Assist in the development and maintenance of operational policies and procedures.

• Work closely with the IT department to ensure systems and tools support operational needs and enhancements.

• Provide support and training to staff on new processes and systems.

• Stay current on industry trends and best practices to continuously improve our operations.

What you’ll need to be successful (Requirements)

• 3–5 years of experience in business operations, process coordination, or a related role.

• Strong organizational skills and attention to detail.

• Lean Six Sigma certification is desirable.

• Experience in an IT services company/agency is a huge advantage.

• Ability to work cross-functionally and communicate effectively with teams.

• Comfortable using tools like Excel, Google Sheets, project trackers, and dashboards.

• Familiarity with workflow/process documentation and SOP creation.

• A proactive mindset with a passion for improving how things work.

• Ability to manage multiple priorities in a fast-paced environment.

• Exposure to project management or process improvement tools is a plus (e.g., Notion, Jira, Trello, Asana, etc.)

• A collaborative attitude and willingness to support team initiatives wherever needed.

Need another reason to hit the “apply” button?

• Codal is a global agency with over 250 employees, and offices in the US, UK, Canada and India

• We are a BigCommerce Partner and have won the Partner of the year award twice (most recently this past year).

• We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work.

• Company sponsored lunch every Wednesday.

• Health Insurance: Comprehensive medical coverage for employees and their dependents

• Maternity/Paternity Leave: Additional time off and support for new parents

• Professional Development: Opportunities for training, workshops, conferences to enhance employees' skills and knowledge

• Accidental Insurance

Note: Codal only communicates with candidates through official @codal.com email addresses. We never request payment during the hiring process. Please be vigilant regarding recruitment scams.

At Codal, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.