Operations Control Center (OCC) Director

Summary
The Operations Control Center (OCC) Director is responsible for assuring the daily flying schedule is safely operated as close to plan as possible. The primary role of the position is to formulate and execute the business and operational decisions necessary to mitigate the impact on the customer of irregular flight operations. Decision criteria include assuring a sufficient margin of safety is maintained, costs are adequately controlled and resources are efficiently utilized. The OCC Director directly oversees the Dispatch and Network Operations teams, with indirect oversight of Crew Services, Customer Operations, and Maintenance Control for day-of operations. The OCC is a fast-paced environment, and decisions are based on available information as provided by the operating groups within the OCC. The OCC Director ensures that Operational Control of the Air Carrier Operating Certificate, as delegated by the 14 CFR Part 119 Director of Operations, is maintained at all times. Successful execution of the communication flow to all operating groups and the external customers is fundamental to success in the position.

Visa Sponsorship Available
No

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: High School Diploma or equivalent; College Preferred

Years of Experience:
Minimum ten (10) years' experience in an airline industry management role or equivalent.
Minimum five (5) years' of management experience in an OCC environment preferred.

Preferred Requirements
•In-depth knowledge of flight planning systems and economics.
•Experience implementing and managing a fuel conservation program.
•In-depth knowledge of Air Traffic Control agencies including both tower and TRACON.
•Sound computer skills in MS Office.
•Proven organizational skills in a high pressure environment.
•Professional manner who can liaise at all levels.

Job Duties
•Lead and manage Network Operations and Dispatch teams, including hiring, training, mentoring, and performance management.
•Ensure all direct reports understand and apply customer service standards and company commitments in daily operations.
•Coordinate between all departments represented in the OCC to ensure safe, legal, and efficient day-of operations, minimizing schedule disruptions and customer impact.
•Responsible for efficient, compliant routing of company aircraft and crews.
•Develop, implement, and maintain operational policies, procedures, training programs, and emergency protocols utilized within the OCC.
•Act as the primary director of the Emergency Command Center and Weather Command Center, on an as-needed basis.
•Manage department resources, systems, and facilities to support successful airline operations, including flight planning, weather, NOTAM, and communication systems.
•Monitor and improve on-time performance through data analysis, corrective actions, and continuous improvement initiatives.
•Oversee customer communication and ensure effective information flow between operating groups and external customers.
•Liaise with internal stakeholders (revenue, planning, station operations, finance) and external partners (vendors, regulatory agencies) to support OCC functions.
•Prepare and manage departmental budgets and ensure cost control.
•Promote a safe operating environment and compliance with all Federal Aviation Regulations.
•Accountable to the 14 CFR Part 119 Director of Operations for all operational functions related to the Code of Federal Regulations.
•Develop and foster a positive organizational culture aligned with company objectives.
•Other duties as assigned.

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs

Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Paid vacation, holidays, and sick time

Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Sick time