Operations & Client Experience Manager - Run the Show. Elevate the Experience.

Operations & Client Experience Manager- Lead a new location | $60K base + performance incentives | $90K+ OTE

Bay View Shade & Blind | Cottage Grove (Madison Area)

Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer.

Now, we’re opening a new location in Cottage Grove, and we’re looking for the right person to launch it, lead it, and make it exceptional.

This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results.

Compensation

Base salary starting at $60,000

Performance-based bonus with strong upside

On-target earnings of $92,000+

Bonus scales with location performance — strong results earn more

The Role

As the Operations & Client Experience Manager, you are the day-to-day leader of our Cottage Grove showroom.

You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard.

You’ll work closely with:

Design Consultants

Installers

Vendors

Bay View Shade & Blind headquarters

…and you’ll be trusted to run the location with professionalism, urgency, and care.

What You’ll Be Responsible For

Creating a Premium Client Experience

Welcome and assist walk-in customers and showroom appointments

Ensure every interaction feels warm, professional, and on-brand

Maintain a clean, organized, inspiring showroom

Ensure customers feel informed, cared for, and confident

Sales Support & Lead Management

Respond quickly to phone, email, and web inquiries

Qualify leads and schedule in-home consultations

Follow up on warm leads, past clients, and missed opportunities

Provide feedback on lead quality and local performance

Scheduling & Operations

Coordinate installations, service calls, and repairs

Confirm appointments and ensure payment readiness

Track orders, timelines, and customer files accurately

Communicate changes clearly with customers and internal teams

Coordinate remakes and resolve issues proactively

Leadership & Accountability

Lead and support a small team (2–3 employees)

Set expectations for professionalism, urgency, and follow-through

Handle challenges calmly and solution-focused

Act as the face of Bay View Shade & Blind in the local community

What Success Looks Like

Customers leave reviews saying, “That was easy — and impressive.”

Schedules run smoothly with minimal errors

Leads are handled promptly and professionally

Revenue and margin goals are consistently pursued

The showroom reflects pride, order, and care

The team knows what “great” looks like — because you model it

What We’re Looking For

2+ years of experience in operations, showroom management, inside sales, or customer service

Experience managing people and sales support

Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)

Confidence working independently and juggling multiple priorities

Clear communicator who stays calm under pressure

Experience That Will Help You Succeed

Experience in home services, remodeling, interior design, or luxury retail

Experience coordinating installations or field teams

Prior leadership or team lead experience

Why This Role Is Different

You’re not maintaining something — you’re building it

You’ll have real ownership and visibility

You’ll work for a values-driven, family-owned company

Your impact will be felt immediately — by customers and teammates

This role may not be the right fit if:

You’re happiest in roles with a very narrow or highly specialized focus
(This position spans customer experience, operations, and team leadership.)

You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day

You’re looking for a position with limited decision-making or responsibility
(This role offers meaningful ownership and autonomy.)

You’re most comfortable when schedules, priorities, and workflows stay predictable
(Launching and running a new location requires flexibility.)

You prefer not to be involved in sales support, follow-up, or performance tracking

You’re seeking a role where systems and processes are already fully built
(This opportunity involves helping shape and refine them.)

If you’re ready to lead, organize, and create standout experiences — we’d love to meet you.

👉 Apply today and help launch the next chapter of Bay View Shade & Blind.