Operations Business Analyst

Luxclusif is a technology-driven global B2B platform founded in 2013 and part of Farfetch since 2021. Dedicated to redefining the luxury paradigm by offering premium pre-owned fashion to a global audience, Luxclusif has pioneered the global luxury resale market, with advanced data-driven solutions to facilitate the buying and selling of high-end pre-owned items. With operations spread across the globe and strategic warehouses in key locations, ensure a seamless supply of luxury goods, ensuring item curation, quality control, operations, logistics to technology integrations and sales, delivering an unmatched resale experience for brands, retailers, and end-customers.

THE TEAM
The Operations team is central to Luxclusif, overseeing the entire product journey. This includes managing all Supply Chain activities from Inbound, Quality Control, and Visual Asset Management to Logistics fulfillment and Delivery. The team is also responsible for developing and implementing new operational processes, optimizing efficiencies, and managing costs in a strong business growth environment and expansion.The Ops team is geographically distributed, with members located in the Philippines, Portugal, China, and Japan.

PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE
In this role, you will play a key part in shaping the future of the Operations team at Luxclusif by delivering strategic, data-driven insights. We are looking for someone highly skilled in data analysis, able to identify patterns, build logical frameworks, and turn complex operational realities into actionable recommendations, even when data is imperfect or manually sourced.The ideal candidate understands operational complexity across warehouses, logistics, production, and cost structures, with a strong focus on semi-variable costs and their drivers. This role goes beyond reporting, proactively identifying risks, anticipating cost increases, and working closely with Operations to support better decision-making.You will combine strong critical thinking, project management, and interpersonal skills, operating comfortably at both a strategic and executional level. The successful candidate will challenge the status quo collaboratively and diplomatically, ensuring alignment across key stakeholders.

WHAT YOU’LL DO:
• Analyse and manage cost-related initiatives, aiming to improve our efficiency while reducing overall Operational costs.
• Ownership for all cost-related reports and forecasting for the Operations team, ensuring visibility forward and strategic alignment with cost efficiency at the center of our sustainable growth.
• Proactively identify cost drivers, risks, and improvement opportunities across warehouses, logistics, and production.
• Work closely with our FP & A team, ensuring the the Semi-Variable Costs report accuracy
• Ability to pull data from numerous databases and develop performance metrics (using Excel, Access, SQL, AI and/or other data management systems) and to perform ad hoc reporting and analysis to be shared and reviewed within the Team
• Advance the data landscape being proficient with Data Analysis softwares (such as Power BI) and AI tools
• Develop business cases to assess the expected impact of potential projects to inform the project prioritisation process
• Create reports and dashboards to monitor key performance indicators (KPIs) and the performance of the relevant outputs
• Work closely with the Supply Chain team to provide continuous strategic guidance and direction on business analysis and analytical ways of working

WHO YOU ARE:
• You bring at least 3 years experience in a relevant field such as, Data Analytics, Logistics & Operations analysis, Industrial Engineering
• Strong critical thinking skills, with experience of leveraging data and insights to create reports and business cases.
• You easily translate stakeholder needs into technical requirements to optimize business performance.
• You take things further than a Data Analyst, using data evidence to build strategy for the team
• Have the ability to pull data from numerous databases and develop performance metrics (using Excel, Access, SQL, AI and/or other data management systems) and to perform ad hoc reporting and analysis
• Advance the data landscape and are proficient with Data Analysis softwares (such as Power BI) and AI tools
• Strong interpersonal skills, including confidence working with senior stakeholders and mediating discussions with assertiveness
• Structured, organised, and detail-oriented, with strong follow-through.
• Adaptable, flexible, and collaborative, with a “can-do” attitude; thrives in fast-paced environments and works confidently autonomously
• Proficient in English, both written and spoken, with excellent communication skills.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.