Operations Associate - Order Management

Activate Talent

South Africa Remote permanent

Posted: March 30, 2026

Job Description

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you!

Key Responsibilities

Order Management

• Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery.

Buyer and Seller Communication

• Serve as the central point of contact for all stakeholders.
• Provide proactive updates to buyers on order status and delivery timelines.
• Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines.

Logistics Coordination

• Coordinate shipments between sellers, 3PLs, and buyers.
• Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems.

Issue Resolution

• Respond promptly and professionally to customer complaints.
• Investigate the root cause of issues and deliver a positive resolution.
• Minimize revenue loss through effective problem-solving.

Documentation & Recordkeeping

• Maintain timely and accurate order updates in internal systems.
• Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency.

Process Improvement

• Analyze order processing, fulfillment, shipping, and delivery workflows.
• Provide recommendations to enhance efficiency, accuracy, and overall customer experience.

Cross-Functional Support

• Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.

Requirements:
• Experience: 3+ years in wholesale operations, customer success, logistics, or a similar role.
• Environment: Experience in fast-paced startups or retail is preferred.
• Skills:
• Strong problem-solving and change implementation abilities
• Exceptional organization and efficiency
• Proficiency in Excel and Google Sheets
• Detail-oriented with high accuracy in execution
• Excellent verbal and written communication
• Strong follow-up and accountability

• Mindset: No task is too big or small; proactive “make it happen” mentality
• Learning Agility: Ability to pick up new skills quickly across multiple functional areas

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