Operations Associate

Job Title: Remote Operations Associate (ERP & Production Support)

Job Type: Independent Contractor | Part-Time (20 hours/week, with potential to increase to full-time)

About the Role:

A growing U.S.-based manufacturing company is seeking a proactive and detail-oriented Operations Associate to support production planning, inventory coordination, and day-to-day operational workflows.

The company specializes in pallet and crate manufacturing, serving clients such as large-scale equipment manufacturers. As operations expand across multiple locations, this role will play a critical part in ensuring production workflows, inventory accuracy, and system data are properly managed through the company’s ERP system.

This role is highly process-driven and trainable, making it ideal for someone who is systems-oriented, analytical, and capable of thinking ahead in a fast-paced operations environment. The Operations Associate will work closely with internal production teams, ensuring that materials, workflows, and system records are aligned and accurate.

Key Responsibilities:

ERP System & Production Planning Support

Utilize the company’s ERP system (Palmate) to manage and support production planning

Review and interpret production orders, including required materials and components

Assign production requirements and workflows within the system

Ensure materials are properly allocated based on availability and production needs

Plan and prepare workflows in advance to support next-day and ongoing production

Inventory Coordination & Monitoring

Monitor inventory levels within the system and validate accuracy against production needs

Coordinate with on-site teams to confirm actual inventory counts when discrepancies arise

Identify shortages and trigger production or procurement requirements accordingly

Ensure proper tracking of materials used in production processes

Workflow Tracking & System Accuracy

Track production progress and ensure all activities are properly recorded in the ERP system

Review system data to confirm labor and material inputs are accurately logged

Identify missing or incorrect entries and coordinate with the team to resolve discrepancies

Perform regular system “cleanup” and validation of production records

Internal Communication & Coordination

Liaise with production staff and supervisors to confirm job progress and material needs

Communicate updates, discrepancies, and requirements clearly with on-site teams

Follow up on pending tasks, production gaps, and system inconsistencies

Support daily operational flow by ensuring all stakeholders are aligned on priorities

Process Improvement & Operational Support

Proactively identify gaps or inefficiencies in workflows and suggest improvements

Support additional operational tasks as the role evolves (e.g., procurement coordination, reporting)

Assist in maintaining organized and efficient operational processes across locations

Take ownership of assigned workflows and continuously improve execution

Qualifications & Ideal Traits:

Previous experience in operations, logistics, production support, or similar roles

Experience working with ERP systems (e.g., SAP, NetSuite, or similar) is highly preferred

Strong understanding of inventory tracking, workflows, and operational processes

Excellent attention to detail, especially when working with numbers and system data

Strong communication skills for internal coordination (English required; Spanish is a plus)

Highly organized and capable of managing multiple workflows simultaneously

Skills and Competencies:

Strong analytical and problem-solving skills

Ability to work independently and manage tasks without constant supervision

Proactive mindset with the ability to think several steps ahead

Comfortable working with systems, data, and structured processes

High level of accountability, reliability, and consistency

Ability to adapt quickly to new tools, systems, and workflows

Working Environment:

Fully remote role supporting a U.S.-based manufacturing business

Part-time schedule (starting at ~20 hours per week, with potential to scale)

Work aligned with U.S. business hours for collaboration with on-site teams

Ongoing training will be provided on internal systems and workflows

Opportunity to expand responsibilities as the business continues to grow

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