Operations Associate - North America

Phmg

Manchester permanent

Posted: March 6, 2026

Required Skills

Job Description

Role: Operations Associate - North America

Location: Old Trafford, Manchester, M16 0PQ

Hours: 1pm-10pm Monday - Friday

Salary: £28,000 with an OTE of £29,000

Contract: Fixed Term until end of May 2026

We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Responsibilities:

• Responsible for the project management of all creative aspects of the client journey.

• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.

• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.

• Contacting clients following email campaigns to ascertain update requirements.

• Understanding the Account Managers client base and supporting with searching for additional business opportunities.

• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.

• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills, knowledge and experience required:

• Solid verbal and written communication skills with proven experience within a similar role

• An ambitious self-starter with drive, creativity and a commitment to first-class customer service

• Strong listening and writing skills and an ability to speak articulately and confidently

• High levels of attention to detail and expert organisational/time-management skills

• Expertise with all standard PC software and CRM databases

• A commercial mindset to be able to balance client need with business objectives

• Commitment to personal development and career growth

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?

#LI-MS1

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.