Operations Associate (Clinical Operations)

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.

Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.

• Scaled to over 100,000 monthly active patients across our weight-management program.

• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.

• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing)

This is an operations-first role in a fast-growing digital healthcare company.

Our patient base in Germany is scaling rapidly, which requires building reliable, efficient, and safe clinical operations at speed. As an Operations Associate, you will own the day-to-day operational backbone of our clinical services — from capacity planning and performance tracking to process design and cross-functional execution.

You will work closely with doctors, third-party providers, Product, Tech, and Clinical Leadership to ensure we can scale safely while continuously improving efficiency and patient experience.

This role is ideal for someone who enjoys building structure in ambiguity, working with data, and taking ownership in a startup environment — with healthcare context, but without a traditional clinical research focus.

As an Operations Associate (f/m/d), you will:

• Own clinical capacity planning: forecast demand, plan doctor supply, and support rapid scaling of consultations

• Track and improve performance across key operational and clinical KPIs (e.g. response times, utilisation, approval rates)

• Manage day-to-day clinical operations, coordinating across internal teams and third-party provider partners

• Support recruitment, onboarding, and operational readiness of new doctors and providers

• Partner with Product & Tech to improve clinical workflows, internal tools, and in-app patient/doctor experiences

• Document, build, and improve processes to increase consistency, efficiency, and scalability

• Support clinical safety and protocol alignment as part of operational execution (not research-led work)

• Contribute to operational improvement projects that enhance performance, safety, and patient outcomes

About you (Who you are)

• Experience in operations, consulting, healthcare operations, or a scaling digital health environment ( nice to have : experience in telemedicine, healthcare platforms)

• Strong operational skills — comfortable with data, KPIs, forecasting, and tools (e.g. spreadsheets, dashboards)

• Proven ability to coordinate stakeholders with different priorities (clinical, product, external partners)

• Comfortable working in ambiguous, fast-changing environments

• Fluent in German (spoken and written)

• Nice to have : Clinical or healthcare background (pharmacy, medical, health sciences) and/or exposure to weight-loss care, GLP-1 treatments, or chronic care models

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.

• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.

• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.

• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.

• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Germany

• Be an owner – Equity for everyone means you share in our success.

• Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture.

• Support at every stage – Enjoy 25 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year.

• Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.