Operations Associate/Business Analyst - Strategic Accounts

What We Do:

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You Will Bring to The Team:

At Florence, we're passionate about making it easy for our Users to contribute to research and identify treatments and cures. A technical issue should never slow them down!

You Will:

Data Management & Reporting:

• Support strategic accounts' data entry needs and manage recurring and ad hoc reporting requirements

• Receive, format, and process site builds with meticulous attention to detail
Retrieve and format weekly reports as well as monthly and quarterly reports to support executive governance meetings

• Navigate and utilize Tableau dashboards to extract insights and create visual reports
Conduct quantitative and qualitative data analysis to identify trends and support decision-making

Cross-Functional Collaboration:

• Support overall operational activities, from customer-facing interactions to internal team meetings

• Manage and organize department materials (decks, presentations, etc.)

• Facilitate multiple projects simultaneously, delivering all at a high level under tight timeline constraints

An Ideal Candidate Has:

• Bachelor's degree and 2-4+ years of relevant experience, preferably in clinical research or healthcare companies

• 1+ year of Salesforce.com experience

• Proficiency in Microsoft Office (strong Excel skills) and Google Suite (Sheets, Slides, etc.)

• Experience with Zendesk, Tableau dashboards and data visualization tools preferred

• Exceptional attention to detail and strong written and verbal communication skills

• Ability to effectively communicate information and ideas in written and visual reporting formats

• Solid business acumen across multiple disciplines

• Excels at building/maintaining relationships across disciplines internally and externally - enjoys helping users achieve their goals

• Demonstrated ability to manage multiple projects simultaneously under tight deadlines

• Well-developed quantitative and qualitative data review and analysis skills

What’s in it for you?

• Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.

• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.

• Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.