Operations Assistant Manager, Energy

About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

This team, composed of specialists in the power business, software development and new business development, is responsible for planning and launching new energy management services for EV owners. This work supports Toyota's transformation into a "Mobility Company" by collaborating with Woven City's in-house power operations team and other relevant departments within Toyota Motor Corporation

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?
As the Operations Assistant Manager, you will be responsible for overseeing the sales operation of the product that the team is currently developing, with a focus on providing technical support to the sales team with regards to the energy equipment related to the product. You will ensure the solution being proposed to the customer fulfills customer’s needs while being technically sound and economically attractive to improve customer experience. Currently, the team lacks expertise in residential energy equipment that forms an important part of our product offering. It is expected that the chosen candidate will fill this gap and bring the necessary expertise to the team.
The team operates with an agile approach, emphasizing speed and efficiency in driving the project. We are seeking someone who can further accelerate the team’s progress and drive the project forward.

RESPONSIBILITIES:
• Support the sales team, ensuring sales proposals meet customers needs, evaluating contractors’ quotations from technical and economical perspectives
• Suggest and implement improvement on the sales process, digital tools, etc. to improve operational efficiencies and customer experiences
• Establish standard operating procedures to standardize workflow, update technical specifications in accordance with market trends and development
• Lead responses to customer queries, liaise internally and with contractors and OEM to resolve issues
• Build knowledge database and capture lessons learned
• Spend 10-20% of your time to travel to customer premises to monitor and inspect site works
• Allocate 5-10% of your time to administrative tasks

MINIMUM QUALIFICATIONS:
• Bachelor's degree or higher
• Minimum of 5 years of practical experience in the renewable energy industry
• Experience in installation works of energy equipment
• Technical knowledge in home energy equipment, including solar PV, V2H, home batteries, etc.
• Strong business communication skills with stakeholders
• Business-level proficiency in Japanese. Conversational proficiency in English

NICE TO HAVES:
• Industry knowledge and awareness of technological trends in home energy equipment (solar PV, V2H, home batteries)
• Insights into electric vehicles, home energy management systems, power / electricity business
• Technical knowledge and / or hands-on experience in electrical systems
• Experience in operations management in related industries (sales operation, field operation, technical operation, etc.)
• Minimum of 5 years of work experience in large size companies in Japan
• Business-level proficiency in English

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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)

Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.