Operations Assistant

Job Title: Operations Assistant
Location: London
Salary: £28,900

First Intuition is a fast-growing, award-winning provider of accountancy training and apprenticeships. At FI, you’ll be part of a dynamic and supportive team, with excellent long-term career development opportunities, participation in our bonus scheme, and a workplace culture that values people.

Job Summary:

We’re looking for a proactive and practical Operations Assistant to support the smooth running of our London centres. This is a varied, service-focused role, ideal for someone who enjoys staying busy, has strong attention to detail, and takes pride in creating a clean, safe, and welcoming environment for students, staff, and visitors.

As part of the operations team, you’ll deliver excellent customer service while carrying out key day-to-day duties to ensure our premises are maintained to a high standard. These include setting up classrooms, ensuring communal areas are tidy and well-stocked, managing basic facilities tasks, and helping to maintain a safe, hazard-free environment. The role also includes supporting building opening and closing responsibilities, and the potential to train as a workplace First Aider, Mental Health First Aider and Fire Warden.

This is a full-time, on-site position with flexibility required around shift patterns. You’ll work an 7.5-hour shift within our core operating hours (typically between 7:30 AM and 5:30 PM), as needed.

This position offers room for growth and development within a supportive and growing organisation. You’ll gain valuable experience in facilities, customer service, and operations, with opportunities to take on more responsibility as you grow in the role.

Key Responsibilities:

Act as a welcoming first point of contact at reception for students, staff and visitors

Manage phone and email enquiries promptly and professionally, providing product information and technical support as required

Process course and room bookings accurately

Maintain clean and well-stocked communal spaces, including:

Replenishing coffee machines, fruit, and refreshments

Loading/unloading dishwashers

Topping up sanitary and office supplies

Wiping down surfaces and maintaining a presentable environment

Reporting any issues in the building to the appropriate person

Complete handover notes to update colleagues arriving for the next shift

Support delivery team with classroom setup including IT and audiovisual

Light manual handling, and reconfiguration of classroom layouts

Monitor the day-to-day operations of the facility including reporting/resolving health and safety issues, repairs, security and cleaning issues

Opening up and locking up including keyholder responsibilities

Ensuring any issues with security systems are reported

Provide general operational support as directed by management

Essential Skills and Attributes:

Strong interpersonal and communication skills

Friendly, professional, and confident when interacting with customers

Hands on approach to service delivery

Reliable, detail-oriented, and proactive in spotting and solving issues

Able to multi-task and comfortable managing competing priorities in a busy environment

Organised, practical and able to manage time effectively

Must be comfortable with physical tasks as part of daily responsibilities

Flexible and adaptable team player, with the ability to collaborate with different teams across the business

Basic IT literacy (MS Office, email, etc.)

Desirable:

Experience in a customer service, retail, hospitality, or facilities-related role

Understanding of apprenticeships or the accountancy and finance sector

Benefits:

25 days annual leave (based on fulltime hours) PLUS bank holidays

3 FI Days per year

Hybrid working available, equipment provided for homeworking

Flexible-working positive employer with a range of family-friendly policies

Employee Assistance Programme: 24-hour confidential access to counselling and support services

Competitive Pension

Training and development opportunities

Long term career prospects in a growing company

Employee perks including a range of discounts to suit your lifestyle 

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.   

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.