Operations and Maintenance Contracts Manager

About the role

Insite Energy is looking for an Operations & Maintenance Contracts Manager who can lead the end‑to‑end delivery of our operational and commercial commitments across property services, commercial systems, and distribution networks.

In this pivotal role, you’ll shape and deliver comprehensive contract plans, oversee day‑to‑day performance, and ensure every contract meets its KPIs, statutory requirements, and client expectations. You’ll work closely with our Planning & Resource Team to schedule and implement workstreams, maintain strong client relationships through clear communication and reporting, and drive continuous improvement across all areas of delivery.

This is a role for someone who thrives on accountability, enjoys cross‑functional collaboration, and brings a proactive approach to operational oversight, compliance, and commercial performance. If you’re motivated by delivering excellence and influencing how services evolve, we’d love to hear from you.

Location and working hours:

Full-time position (37.5 hours per week).

Office location: Moorgate, London (WeWork) with flexibility to work from home as agreed with line manager.

Occasional travel to Insite’s offices for face to face meetings

Additional travel for business purposes paid for.

Required skills and attributes:

Experience managing technical service contracts (district heating, M&E, FM, utilities, building services, etc.)

Proven ability to deliver against KPIs, SLAs, and commercial targets

Experience managing multiple Operations & Maintenance or ESCo contracts end‑to‑end

Strong planning, scheduling, and operational coordination skills

Commercial experience: budgets, invoicing, POs, cost control, variations/renewals

Confident communicator with strong reporting and client‑facing skills

Excellent written and verbal communication

Proficient in Microsoft Office

Experience with CAFM/asset systems (BigChange, MMS, Power BI, etc.)

Experience coordinating subcontractors and internal teams

Bachelor’s degree or four years’ relevant industry experience

Desirable

Knowledge of heat networks, district heating, or ESCo models

Understanding of communal plant, HIUs, secondary networks, and maintenance cycles

Awareness of statutory compliance (gas, electrical, water hygiene, Heat Network Regulations)

Project management qualification (PRINCE2, APM, etc.)

Background in construction, building services, or maintenance

Benefits:

Salary:  Competitive salary based on knowledge, skills and experience

Bonus: Enrolment on the company’s management discretionary bonus scheme, with the potential to ear 10% of your annual salary.

Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.

Pension Scheme: Employer pension contribution matched at 4%.

Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here

Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating.  With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values: 

Community

Innovation

Excellence

Sustainability