Operations Analytics Manager

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Overview:

ShipMonk is hiring an Operations Analytics Manager to support our supply chain operations focusing on analytics and fulfillment. The ideal candidate will be responsible for collecting, analyzing and interpreting data that helps optimize operational and logistics performance. This role will play a crucial part in enhancing our supply chain efficiency, improving cost structure, and ensuring the smooth flow of goods to our customers.

What You'll Do:

• Contribute to the development of operational plans, budgets, and forecasts based on data analysis.

• Collaborate and communicate findings and recommendations to management and stakeholders through clear and concise reports and presentations.

• Apply operations labor planning expertise in weekly planning cycles across ShipMonk’s fulfillment centers.

• Develop and maintain dashboards, reports, and performance metrics to track key operational KPIs.

• Identify trends, patterns, and opportunities for process improvement through data analysis.

• Collaborate with cross-functional teams to identify operational opportunities and develop solutions.

• Assist in the development and maintenance of supply chain optimizations and decision support modeling.

What you’ll need:

• Bachelor’s degree in supply chain management, Logistics, Operations Research, Business Analytics, Finance, or a related field.

• Greater than 3 years experience in operations, finance or similar analytical role

• Proficiency in data analysis and visualization tools such as Excel, Tableau, Power BI, or similar platforms.

• Experience in managing a team, setting priorities and supporting career development

• Ability to influence stakeholders, facilitate the decision making process, and drive alignment across teams

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.

• Detail-oriented with a strong focus on accuracy and quality of work.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.