Operations Analyst

Horace Mann is seeking a detail-oriented and analytical Operations Analyst to support continuous improvement and operational excellence across our Life & Retirement business units. In this role, you will evaluate processes, perform quality reviews, and provide insights that drive efficiency, accuracy, and improved business outcomes.

The ideal candidate will have a strong understanding of operational workflows, data analysis, and process interdependencies, with the ability to partner across teams to identify root causes and implement effective solutions.

Key Responsibilities

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement.

• Develop insights and recommendations based on research and analysis of operational workflows.

• Identify relationships between business processes and organizational objectives to support strategic alignment.

Quality Assurance & Performance Monitoring

• Perform monthly quality review checks to assess performance and identify trends.

• Identify root causes of performance issues and provide actionable recommendations for improvement.

• Maintain daily/monthly/quarterly/annual controls to ensure compliance, consistency and accuracy across business processes.

Data Management & Reporting

• Accurately capture and integrate data from multiple sources into daily workflows.

• Analyze data to support business decisions and operational improvements.

• Ensure data integrity and consistency across systems and reporting processes.

Collaboration & Business Support

• Work directly with business unit managers and frontline operations teams to resolve process issues and implement solutions.

• Partner with cross-functional teams to improve workflow efficiency and service delivery.

• Provide ongoing support and insights to enhance operational performance and customer outcomes.

Qualifications & Experience

• H.S. diploma or GED required.

• Strong knowledge of Life & Retirement processes, including the lifecycle of a policy or contract.

• Working knowledge of processing systems and operational workflows.

• Proven ability to analyze data, identify trends, and develop actionable insights.

• Strong problem-solving and critical-thinking skills.

• Excellent communication and collaboration abilities.

• High attention to detail with a focus on accuracy and quality.

• Ability to manage multiple priorities in a fast-paced environment.

Key Skills & Competencies

• Analytical mindset with strong data interpretation skills

• Process improvement and root cause analysis

• Cross-functional collaboration and stakeholder engagement

• Organizational awareness and systems thinking

• Attention to detail and quality focus

Pay Range:

• $24.18 - $33.05

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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