Operations Analyst - R&D

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security

• BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards

• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies

• CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)

• DUNS 100 Best Tech Companies to Work for

• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards

• 2024 Inc. 5000 list for the 4th consecutive year!

• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. Our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding.

Who we seek:

A highly motivated and detail-oriented R&D Operations Analyst to optimize the efficiency and productivity of our Research & Development department. You'll play a critical role in supporting R&D leadership by providing data-driven insights and managing key operational processes.

What you'll do: (Overview of the Role)

• Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key R&D metrics, such as release velocity, bug resolution time, and resource utilization, presenting findings to R&D leadership.

• Process Optimization: Analyze existing R&D workflows (e.g., development lifecycle, QA process) to identify bottlenecks, propose improvements, and drive the implementation of more efficient operational processes.

• Budget and Resource Management Support: Assist the R&D leadership team in planning, tracking, and optimizing the R&D budget and resource allocation across various projects and teams.

• Subject Matter Expertise & Admin for R&D Systems: Serve as the subject matter expert (SME) and Administrator for Products and Engineering system tools (e.g., Jira, GitHub, Aha!), providing governance, optimization, and training to maximize team efficiency.

• Strategic Reporting & Board Preparation: Prepare detailed board materials and presentations summarizing R&D performance, progress against KPIs, and strategic initiatives for executive review.

• Ad-hoc Reporting and Analysis: Handle various ad-hoc reporting requests from R&D leadership, Finance, and other stakeholders, ensuring timely and accurate delivery of critical operational data.

• Tooling and Infrastructure Coordination: Act as a key liaison between R&D, IT, and Finance to ensure R&D teams have the necessary tools, licenses, and infrastructure to operate effectively.

What you'll bring: (Qualifications and Requirements)

Years of Experience: 3+ years of experience in an Operations Analyst, or Program Management role within a Software / Technology company.

Academic Education:

• Bachelor's degree in a quantitative or technical field such as Computer Science, Engineering, Business Administration, Economics, or a related field.

Important Skills or Attributes:

• Analytical & Data-Driven Mindset: Proven ability to collect, analyze, and interpret complex data sets (preferably using tools like SQL, Excel/Sheets and Looker) to derive actionable insights.

• Process Improvement Expertise: Strong understanding of software development lifecycle (SDLC) methodologies (Agile/Scrum/Kanban) and experience in implementing process improvements.

• Excellent Communication and Collaboration: Exceptional verbal and written communication skills with the ability to clearly articulate complex operational issues to technical and non-technical audiences.

• Project Management Fundamentals: Solid organizational skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.

• Technical Tool Proficiency: Familiarity with R&D operational tools such as Jira/Confluence, GitHub/GitLab, and reporting/BI tools.

Advantages:

• Experience in a rapidly scaling SaaS Software startup environment.

• Familiarity with financial reporting, budgeting, and cost allocation specific to R&D departments.

• Relevant professional certifications (e.g., PMP, Lean Six Sigma, Scrum Master).

• Prior experience working in data security, privacy, or AI-related domains.

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success

• Hybrid work

• Team fun & company outings

• Statutory benefits and leave benefits

• Health Insurance coverage

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other

• Do - We do what it takes to make a positive impact

• Try- We try our best and we don’t give up

• Shine- We shine and make it our mission to always stand out

#LI-HYBRID

#LI-EV2

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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