Operations Analyst, OMT

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, please visit https://www.foxit.com.

About the Role:

Foxit, a leading provider of innovative PDF products and services, is seeking detail-oriented and proactive order management specialists to join our team. As an integral part of our operations, you will be responsible for end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. This role requires expertise in utilizing NetSuite, a keen eye for detail, and excellent communication skills to collaborate across departments and deliver exceptional service to our clients.

Job Type: Direct Contract (6 months +)

Key Responsibilities:
• Order Processing: Efficiently manage the order lifecycle from receipt to fulfillment, ensuring accuracy and timeliness.
• Data Entry and Maintenance: Accurately enter and maintain customer, product, and order information in NetSuite, ensuring data integrity and consistency.
• Partner closely with our sales department to facilitate smooth integration of orders and identify opportunities for streamlining processes.
• Customer Support: Address customer inquiries, resolve order-related issues, and provide exceptional service to ensure customer satisfaction.
• Process Improvement: Identify opportunities to streamline order management processes, enhance system efficiency, and implement best practices to optimize operations.
• Compliance and Documentation: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining accurate records and documentation.

Qualifications:
• 4 to 6 years of experiences in Global Order Management and Revenue Operations, with a strong understanding of the Order-to-Cash (O2C) ecosystem and ERP systems, preferably NetSuite.
• Proven experience in order management, preferably in a SaaS subscription company or technology industry.
• Proficiency in using NetSuite or similar ERP systems that manage subscriptions.
• Strong knowledge of Salesforce CRM case management and CPQ workflows or similar tools such as DealHub or HubSpot.
• Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights.
• Excellent organizational skills with a high level of attention to detail and accuracy.
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with clients.
• Problem-solving mindset with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
• Ability to adapt to change, learn new technologies, and contribute to continuous improvement initiatives.
• Proficiency in Microsoft Office, especially Excel, with basic to intermediate skills in data analysis and reporting.
• Flexibility to work across diverse geographies and time zones based on business operations requirements, especially during month-end and quarter-end closing periods.

If you're ready to take on a challenging and rewarding role as an Order Management Specialist and make a difference in the exciting world of SaaS subscriptions, we'd love to hear from you! Apply now and join us on our journey to success.