Operations Analyst

Working at Thoropass

At Thoropass, we are revolutionizing the compliance and audit industry by integrating cutting-edge AI technology with expert human insight. Our team is dedicated to delivering exceptional customer experiences and high-quality outcomes.

We’re driven by our mission to build a world that’s safer for consumers and ensuring compliance is never a blocker to innovation. By bringing together remarkably talented individuals, we’re looking to help the industry see compliance as an advantage. Join us as we collaborate to establish our platform as the world's leading choice for compliance and audit solutions.

Our Values

These are the behaviors and skills we look for in our people. Living by these values ensures we are building a team that can grow together and deliver the best possible outcomes for each other and our customers.

Take thoughtful risk: We solve for today while being considerate of tomorrow—creatively leveraging our tools and abilities to hit ambitious goals.

Be curious, ask, and learn: We always seek to better understand our industry and our customers. We don’t shy away from mistakes—using every bit of data to learn and iterate.

Win together: Compliance is a team sport. We proactively engage with one another and check our egos at the door in search of the best ideas.

Move the needle: Our goals are lofty for a reason. We set clear expectations, give direct feedback, and challenge ourselves to close the gap between those goals and results.

What We Do

Thoropass is transforming the landscape of security compliance and audits. As the only all-in-one platform that combines compliance automation software with a tech-enabled audit firm and pentest services, we offer a modern approach to information security compliance and audit. Our AI-powered solutions, such as First Pass AI, are designed to streamline compliance and accelerate audits for frameworks like SOC, PCI, ISO, HITRUST, HIPAA, and more. Thousands of companies trust Thoropass for high-quality audit and assessment services, delighting in a truly differentiated experience.

Founded in 2019 and headquartered in New York, Thoropass has rapidly expanded with $97M in funding from top investors including J.P. Morgan, PayPal Ventures, Fin Capital, Centana, Canapi, and Bain Capital. We operate as a virtual, global company with a presence in over 18 countries. With substantial growth in both customers and revenue, we are strategically positioned for continued expansion in 2025 and beyond.

About the Role

Thoropass is looking for a dynamic and enterprising Operations Analyst to support our internal and customer facing operations. The right candidate will work with a sense of urgency to support our internal assessors and customer engagements.. Are you scrappy, resourceful, reliable, and a creative problem solver?

• Are you ready to channel your aspiration and creativity into building a best-in-class information security compliance management solution and driving positive and significant business impact?

• Are you highly organized and detail-oriented with excellent communication skills and a strong bias towards getting things done?

• Are you an advocate of continuous improvement and challenging the status quo?

If so, let’s talk!

What You'll Do

• Administrative Operations: Assist our customer facing team in setting up customer instances, organizing documentation, coordinating with customers on required documentation, etc.

• Project Management: Implement and manage tools to streamline customer delivery, track progress, and ensure timely completion of audits.

• Process Optimization: Continuously assess and improve internal processes to enhance team efficiency and productivity.

• Cross-Functional Coordination: Collaborate across teams to ensure all aspects of customer facing processes are aligned, from preparation to delivery.

Skillsets/ Requirements

• 2-4+ years of experience in operations, data analytics, project management, or a similar role in a fast-paced, tech-driven environment.

• Strong organizational and multitasking skills, with an ability to manage competing priorities.

• Familiarity with project management tools such as Airtable, Monday, Jira, or similar.

• Excellent communication and collaboration skills, able to work effectively across different teams.

• A problem-solver with a knack for streamlining processes and a passion for operational efficiency.

• Gritty and resilient, able to thrive in a dynamic, fast-paced environment.

Bonus Points

• Experience working in an audit, compliance, or information security environment is a plus.

• Experience building automation workflows in no-code/low-code automation platforms (e.g. Airtable, Zapier, Make.com, etc.).

• Experience with BI (business intelligence) platforms (e.g. Sigma, Mode, Power BI, Tableau, Looker, etc).

• Working knowledge of SQL

• Direct experience building operational metrics and reporting (ideally for B2B SaaS products).

• Ability to code basic automation scripts in a general-purpose programming language (e.g. Python, Javascript, Google AppScript, or even VBA, etc.).

Compensation:

• Competitive base salary

• Exceptional private healthcare

• Early equity in a fast-growing company

• Work-from-home model

• Flexible PTO

• Monthly wellness and home Wi-Fi stipend

Equal Opportunity

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.