Operations Agent: Sales Contact Centre (Night Shift)

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Role Purpose

 

The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, objection handle, convert and close deals at the right time.

Experience Required

Essential

·      2+ Years’ experience in an in and/or outbound sales call centre environment

Preferred

·      Prior sales experience with international customers an advantage

Behavioral Traits Required

·      Confident and self-motivated individual that is results driven within a sales environment

·      Ability to work under pressure in a fast paced changing environment

·      Proactive

·      The ability to:

o    learn, understand and master new information and multiple processes quickly

o    deal with complexity

o    negotiate and influence

o    take ownership and deliver results

·      A professional approach

·      A strong customer-service orientation

·      Effective emotional intelligence (EQ)

Must be able to work the following operational hours:

·        5 days a week,Monday to Friday between 2PM and 11 PM

·        Public holidays