Operational Support Agent (Temporary - 12 months)

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

The incumbent will advise customers within the required timeframe of any changes to their itinerary (schedule, date, aircraft type, hotel, flight cancellation, etc.). The incumbent will also support customers wanting to modify their reservation (air, hotel, car, or any other trip item). The incumbent will also be accountable for offering support to customers booking reservations on the different Transat Distribution Canada (TDC) websites.

Responsibilities

• Assist customers in their booking process on the different TDC websites.
• Assist customers with questions or modifications regarding bookings done through TDC websites.
• Assist customers with schedule changes.
• Follow up on modifications for customers from the different TDC websites.
• Follow up and send travel documents in a timely manner.
• Follow up with various departments of our suppliers such as reservations, accounting, and customer service.
• Respond to information requests from customers.

• Diploma in Tourism.
• Minimum of 1 year of customer service experience, ideally in a call centre.
• Proficient in Microsoft Office.
• English/French bilingualism essential (written and spoken).
• Good verbal and written communication skills.
• Excellent customer service skills.
• Problem solving skills.
• Capacity for teamwork.
• Ability to work under pressure.
• Self-reliant and detail oriented.
• Ability to respect deadlines.

• Work schedule: Full time (37.5h)
• Travel privileges offered by our privileged suppliers.
• The Call Center is open from 9.00 a.m. to 17.00 p.m. Monday to Saturday. - Agents work on a full Full-time basis (37.5 hours) and must be available to work both weekdays and weekends within this time frame.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.