Operational RMA Assistant

Job Title: Operational RMA Assistant

Applicants: Internal + External

Department: Operations / Workshop
Reports To: Operational Problem and Release Lead
Location: Bournemouth (BCP Depot)
Hours: Full Time Permanent 

About Beryl

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably.

Our aim is to be the UK's leading micromobility company, delivering sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design.

Beryl is growing nationally, and now is the most exciting time to join our team.

Role Overview

As an Operational RMA Assistant, you’ll play a key part in supporting our supply chain team, workshops and problem manager. Your focus will be on our Internet of Things (IoT) repair and refurb process, asset/component triage/evaluation processes and general operational support as and when needed. You’ll assist with day to day workshop function, managing stock movements, and collaborating closely with our workshop and support teams to identify and resolve technical issues. This role is ideal for someone with hands-on technical ability, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities

Support and carry out RMA processing/repairs for BILS (Beryl Intelligent Lighting System) and IoT devices.

Diagnose, repair, and refurbish locks and related hardware from Beryl’s asset range.

Book in deliveries and manage outbound stock shipments to main storage facilities.

Maintain accurate workshop records, ensuring traceability and quality standards.

Communicate with Product and Support Leads to identify recurring repair issues and provide feedback to improve reliability.

Work collaboratively with workshop technicians to share knowledge and best practices.

Ensure the workshop is kept tidy, safe, and well-organised at all times, including regular cleaning, tool management, and waste disposal.

Adhere to Beryl’s safety, environmental, and operational standards at all times.

Skills & Experience

Essential:

Experience with basic electronics, mechanical repairs, or hardware assembly.

Good organisational skills and attention to detail.

Ability to follow repair procedures and documentation accurately.

Strong communication and teamwork skills.

Willingness to learn new repair techniques and technologies.

Desirable:

Previous experience in a workshop, technical support, or logistics environment.

Understanding of IoT systems or micromobility devices.

Basic IT literacy (e.g., spreadsheets, repair tracking systems).

Valid UK driving licence (for occasional on-street related task and site visits).

What we offer in return

The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.

32 days off inclusive of bank holidays

Employer pension contributions

Paid sick leave

Enhanced parental leave

Birthdays off

Employee assistance program (counseling support)

Annual learning and development budget

Cycle to work scheme - discounted bikes & accessories

Tech scheme - discounted technology and home products

Paid volunteer days

Discounted gym memberships across the UK

Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.

Background Checks

Upon offer of employment, all applicants will be required to undergo background checks. You will be required to complete our Right to Work check, employer referencing, qualification verification and Disclosure & Barring Service (DBS) checks.

Any questions, please contact [email protected]