Operational Resilience Lead

🌍 Who We Are

Wakam is a B2B2C digital insurer designing embedded and white-label insurance products for over 80 partners across Europe. Powered by our proprietary Play&Plug® technology platform, we offer API-based solutions and manage fully cloud-native insurance programs.

Operating in 32 countries, Wakam is a European leader in digital and embedded insurance, with a business model driven by transparency, technology, and impact.

We are also a mission-driven company, dedicated to “enabling transparent and impactful insurance” for all our partners.

🚀 About the Team

The Wakam UK Operations team is responsible for maintaining regulatory readiness, operational excellence, and resilience across all our systems and services. We ensure that our critical business operations are secure, scalable, and compliant with evolving PRA and FCA expectations. You’ll work closely with internal and external stakeholders, including our third-party partners, to lead Wakam UK’s operational resilience agenda.

🎯 Your Mission

As Operational Resilience Lead, you’ll spearhead the development, execution, and enhancement of Wakam UK’s Operational Resilience framework. You will play a critical role in aligning regulatory requirements with internal strategies, ensuring that our Important Business Services (IBS) remain within tolerances—even in disruptive scenarios.

Key responsibilities:

Framework Governance & Leadership

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Own and evolve the full UK Operational Resilience framework (policies, methodologies, templates)

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Chair the UK OpRes Working Group and manage governance documentation

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Build strong cross-functional alignment across departments and third-party stakeholders

Regulatory Compliance & Communication

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Ensure timely and accurate PRA/FCA communications, including breach declarations

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Maintain up-to-date filings and board-ready reports on Operational Resilience posture

IBS & Impact Tolerances

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Conduct annual IBS reviews and impact tolerance setting

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Monitor and document service performance and provide insights to executive leadership

Vulnerability Assessment & Resource Mapping

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Lead annual resource mapping across all IBS-related services

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Collaborate with third parties on vulnerability assessments and treatment plans

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Track remediation activities and keep criticality documentation current

Scenario Testing & Incident Management

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Design and execute scenario tests, leveraging best practices and third-party collaboration

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Lead post-incident reviews and ensure real-time documentation of impacts

Continuous Improvement

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Drive annual self-assessments and propose improvements for OR maturity

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Keep the knowledge base updated and represent Wakam in industry forums

🧠 What You Bring

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10 years of experience in operational risk, business continuity, or operational resilience in UK insurance (mandatory)

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Strong command of PRA/FCA regulations relating to operational resilience

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Proven ability to manage cross-functional governance and RACI frameworks

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Experience working with outsourcing arrangements and third-party risk

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Strong project management and analytical skills

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Experience with vulnerability assessments, BCP, DR testing, and reporting

✨ Who You Are

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Analytical and detail-oriented, with strong documentation and compliance focus

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Collaborative, proactive communicator who thrives in a cross-functional role

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Resilient and adaptable under pressure, with excellent stakeholder engagement skills

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Strategic thinker with strong leadership presence and ethical standards

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Passionate about continuous improvement and staying ahead of regulatory expectations

🌟 Why Join Wakam?

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Help build one of Europe’s most innovative AI-enabled insurance companies

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Take ownership of a key regulatory framework in a fast-paced, tech-first environment

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Collaborate with an ambitious international team (UK & EU)

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Gain exposure to high-level governance, third-party ecosystems, and operational transformation

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Thrive in a company driven by transparency, autonomy, and impact

✨ AI

At Wakam, AI and automation are transforming the insurance experience. We’re looking for curious, open-minded teammates who are ready to adopt AI tools to:

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Streamline day-to-day workflows

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Automate repetitive tasks

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Enrich data analysis and decision-making

You don’t need to be a technical expert—what matters most is your adaptability and eagerness to learn. Our team will support your upskilling so you can help build the transparent, high-impact insurance of tomorrow.

🏆 Hiring Process

We believe in keeping recruitment human and efficient. Here’s what to expect:

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✨ Initial interview with Talent Acquisition Partner

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🔍 Deep-dive technical interview with our Head of Operations UK

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🤝 Team interview with the Operation Team

• 👉 Final interview in our London Office with Head of People UK & Head of Operations UK

📩 Apply Now and Join the Insurance RevolutionLet’s build resilient and impactful insurance together.

👉 #WeAreWakam

AI-Assisted Interview Process Policy | Notion

Recruitment Agencies:

Wakam has an in-house recruitment team, which focuses on sourcing great candidates directly. Wakam does not accept unsolicited resumes from agency or search firm recruiters.

Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact our managers directly.

More About Us

Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!

💫 What Makes Us Unique:

• True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵

• Flat hierarchical system promoting direct impact and autonomy 🚀

• Monthly Free.day: dedicated time for personal growth and skills development 📚

• Lunch voucher with Swile card

• A meaningful company: we became a Mission-driven company in March 2021

• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.

At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :

🗣️ Communication & Knowledge Management

• Foster transparent collaboration across our flat organizational structure

• Share knowledge freely in our highly collaborative environment

• Contribute to our collective intelligence through open dialogue

🔍 Curiosity

• Embrace our monthly Free.day for learning and skills sponsorship

• Think big and challenge conventional insurance norms

• Stay eager to learn and explore new possibilities

🔄 Continuous Improvement

• Take initiative to transform the insurance industry

• Turn challenges into opportunities for innovation

• Constantly evolve our ways of working

🎯 Outcome Oriented

• Focus on impact rather than hierarchy

• Drive results through clear objectives and autonomy

• Transform bold ideas into concrete solutions

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.