Operational Performance Manager

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

This is a hands-on leadership role, responsible for driving operational performance across Professional Services. You will lead a team focused on data-driven performance management, operational conformance, and risk & control. Your remit includes ensuring robust governance, monitoring compliance with operational and performance thresholds, reporting on key metrics, identifying opportunities to optimize processes, and enabling the business to achieve its strategic and operational goals through actionable insights and effective controls.

Key Responsibilities:
• Operational Performance & Team Leadership
• Lead, coach, and develop a team of 4 specialists to monitor, report and drive high-quality operational outcomes.
• Oversee the design, implementation, and continuous improvement of operational performance frameworks, KPIs, and dashboards.
• Collaborate with senior stakeholders to align operational performance initiatives with business strategy.

• Data-Driven Insights & Performance Management
• Oversee the development and delivery of Power BI dashboards and analytics to provide actionable insights for decision-making.
• Partner with business leaders to define and track KPIs, success metrics, and performance improvement initiatives.
• Use data to identify trends, root causes, and opportunities for operational improvement.
• Present performance reports and recommendations to senior management.

• Risk, Control & Conformance
• Oversee the development and implementation of risk management and control frameworks, ensuring compliance with internal and external standards.
• Lead the identification, assessment, and mitigation of operational risks; ensure robust controls are in place and regularly reviewed.
• Champion a culture of compliance, ethical conduct, and proactive risk management.
• Ensure regular audits, reviews, and reporting of conformance activities; address findings and drive corrective actions.
• Liaise with internal audit, compliance, and other assurance functions as required.

Skills & Experience:
• Essential:
• 15+ years’ experience in a BPO or captive operational process environment with some experience in managing or driving performance management as well as risk & control.
• Track record of influencing teams (not necessarily direct reports) to deliver operational and control excellence.
• Experience in risk management, control frameworks, and compliance.
• Experience with data analytics, dashboarding, and performance reporting.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and influencing skills, with the ability to engage at all organisational levels.

• Desirable:
• Experience in automotive, technology, or professional services sectors.
• Familiarity with regulatory requirements and industry standards (e.g., ISO, SOX).
• Certifications in risk management, compliance, or project management.
• Experience with process improvement methodologies (Lean, Six Sigma).

• Key Attributes:
• Hands-on, delivery-focused approach.
• High integrity, with a strong sense of accountability and ownership.
• Collaborative, adaptable, and able to work across diverse teams and time zones.
• Passion for continuous improvement and operational excellence.

Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.