Operational Manager

IBMC is assisting our client in hiring a Operational Manager to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia. The role is responsible for building the group’s operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility. This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.

Key Responsibilities

Strategic & Operational Leadership

• Translate the group’s strategic vision into measurable operational frameworks and goals.
• Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
• Lead operational planning, forecasting, and execution to support group expansion.
• Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.

Proactive Risk & Scalability Management

• Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
• Identify bottlenecks before they escalate into operational issues and propose mitigation plans.
• Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
• Drive preventive actions to avoid growth disruptions and maintain operational stability.

Process Optimization & SOP Development

• Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
• Establish and enforce consistent operational standards across both entities.
• Continuously monitor adherence to SOPs and drive updates as systems evolve.

Systems Integration & ERP Implementation

• Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
• Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
• Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
• Ensure automation of key reporting functions and build real-time operational dashboards.

Cross-Entity Collaboration

• Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
• Standardize communication, reporting, and escalation procedures.
• Drive coordination between YPF and FYFX teams to maximize operational synergy.

Financial & Administrative Oversight

• Collaborate with the CFO to control operational costs and track efficiency ROI.
• Introduce operational cost tracking and resource utilization metrics.
• Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.

People Leadership & Culture

• Build and mentor a high-performing operations and mid-management team.
• Promote a culture of ownership, accountability, and continuous improvement.
• Support HR with workforce planning, training, and team development aligned with group goals.

Executive Collaboration

• Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
• Provide data-driven insights and performance analysis to guide decision-making.
• Support due diligence and investor relations with operational reporting and risk assessments.

KPIs

• ERP system researched, selected, and implemented within agreed timeframe and budget
• Group-wide SOP coverage and adoption rate
• Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
• Cross-entity reporting consistency and KPI visibility
• Team productivity, accountability, and satisfaction
• Achievement of group OKRs and operational targets
• Client onboarding cycle time
• Reduction of backlog

Requirements:
• Bachelor’s or Master’s in Business, Operations, or Systems Management.
• 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
• Strong analytical, leadership, and communication skills.
• Experience leading multi-country or multi-entity operations.
• Demonstrated ability to manage change and drive measurable performance improvement.
• Location Requirement: This is a Bali-based position.

Benefits:
• Competitive salary and benefits package.
• A pivotal role in the growth and success of a dynamic fintech group.
• Collaborative and supportive work environment where your ideas are valued.
• Opportunities for professional development and career advancement.