Operational Leadership Team (Supervisor / Manager / Senior Manager / Director)

Operational Leadership Team (Supervisor / Manager / Senior Manager / Director)

Location: Wilmington, North Carolina
Term: Full-Time, Permanent
Start Date: As soon as possible
Type: In-Office

Work Differently

Full transparency: we work a little differently around here. This isn’t just another job where you punch in and punch out. We come to work every day because we want to earn a living in a meaningful way.

Too many people go through their careers without finding purpose in what they do—and we believe that’s just wrong. We spend at least a third of our lives working, so we’re committed to building a workplace where people actually want to show up and feel good about what they accomplish.

At Protocase, your ideas don’t just matter—they shape our future. We operate in a highly collaborative, fast-moving environment where every voice contributes to real impact.

Sound like something you want to help build?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide—delivered with unmatched speed and quality.
👉 https://workdifferently.info/

About Us

Established in 2001, Protocase Inc. is a rapidly growing company combining software and manufacturing innovation to deliver custom products in 2–3 days.

With 400+ employees and 16,000+ customers—including NASA, Google, Apple, Tesla, and more—we’re redefining what custom manufacturing looks like.
👉 www.protocase.com

About the Opportunity

Protocase operates on a High Velocity Mass Customization (HVMC) model—producing fully custom products at production speed.

This requires leaders who:

Move fast

Hold standards without compromise

Build teams that execute consistently in a high-mix, high-complexity environment

This role exists for one core purpose:
to own the culture, capability, and results of your team.

This is not task management—it’s about building high-performance teams through:

Continuous training

Clear expectations

Consistent people development

What You’ll Be Accountable For

Every operational leader at Protocase is responsible for:

Owning Team Culture & Development
Build and sustain a high-performance team through training, clear expectations, and direct feedback. Develop people into their next level.

Driving Results Through Standards
Own KPIs and deliver consistent results. Enforce procedures and lead daily execution. The standard is the standard—every shift, every day.

Building & Improving Systems
Identify bottlenecks and implement scalable improvements. If it only works when you’re there, it’s not a system.

Executing PTA (Procedure, Training, Audit)
Ensure processes are documented, trained, and audited. Close gaps proactively.

Communicating with Radical Transparency
Report reality as it is. Raise issues early. Give and receive direct, constructive feedback.

Role Levels

Supervisor: Leads frontline execution

Manager: Owns team performance and KPIs

Senior Manager: Drives systems and cross-functional alignment

Director: Sets direction and builds leadership capacity

About You

You are a high-energy leader who takes ownership, moves with urgency, and builds strong, accountable teams.

Core Qualifications:

Proven leadership experience in operations or manufacturing

Track record of improving performance and developing people

Experience in structured environments (SOPs, KPIs, audits)

Strong, direct communicator

Comfortable with accountability in a fast-paced environment

Assets:

High-mix / custom manufacturing experience

Lean / continuous improvement background

Experience building training or leadership systems

Compensation

We believe in rewarding performance. Total compensation (base + incentive) is structured by level:

Supervisor: $75,000 – $120,000 USD

Manager: $95,000 – $150,000 USD

Senior Manager: $110,000 – $185,000 USD

Performance drives progression—high performers advance faster.

Benefits & Perks

🏆 Training & Career Growth Opportunities

👩‍⚕️ Comprehensive Health, Dental & Vision Insurance

💰 401(k) Retirement Plan with Company Match

🏖️ Paid Time Off (PTO) with Growth Over Time

🎉 Team Events & Company-Sponsored Activities

🏡 Employee Discounts & Local Partnerships

Ready to Join Us?

If you’re driven to build strong teams, enforce high standards, and continuously improve systems—we want to hear from you.

Apply today and help us build something exceptional.