Operational Impact Manager

About Us

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.

Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.

About the Role

As Operational Impact Manager, your mission is to ensure our defense solutions deliver maximum operational value in the field. You are the single point of accountability for operational adequacy: collecting feedback from users, identifying usage gaps, and translating insights into actionable products, new product areas and deployment improvements.

Your work ensures that what we deliver is not just functional but mission-effective.

Responsibilities

• Operational Alignment: Ensure that Harmattan AI’s solutions are fully aligned with real-world operational requirements.

• Feedback Centralization: Act as the main point of contact for all feedback related to operational performance and impact.

• Impact Maximization: Identify and prioritize areas where improvements can significantly increase value for end-users.

• Cross-Team Liaison: Work closely with engineering, product managers, and deployment teams to channel field insights into system design and upgrades.

• Networking through forces: In close relation with Sales & Marketing, develop network with final users of Harmattan AI solutions to maximize feedback and lobbying.

• Sales & Marketing Interface: Collaborate with Sales/Marketing to ensure commercial narratives are rooted in operational reality and that field insights inform future positioning.

Candidate Requirements

• 5-10 years of military experience in field operations, systems integration, or user success roles, ideally in defense, aerospace, or robotics.

• Deep understanding of how high-tech systems are deployed and used in complex operational contexts, ability to identify areas for new products.

• Detail-oriented with excellent documentation and organizational skills.

• Strong communication and leadership skills, with the ability to motivate and guide teams toward success.

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.