Operational Exam Business Support Analyst

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:
The Operations Exam & Business Support Control Analyst reports to the Associate Manager, Operations Exam & Ops Business Support, and will lead and coordinate the execution of Operations business controls and analysis.
This strategic role will become the subject matter expert for their assigned product controls and will be the Directly Responsible Individual (DRI) for the execution, storage, and standardization of all business controls assigned to you.

What You’ll Do:
● Execute controls for your assigned portfolio, including oversight, evidence gathering, and storage, to allow for an ‘effective’ control rating by Business Control Testing
● Perform ad-hoc control tests across operational processes to ensure safety and soundness across global operations
● Design, document, and maintain clear, standardized procedures for all controls assigned to you, including writing procedures where they currently do not exist
● Prepare reports and presentations for leadership and governance committees related to control outcomes, opportunities, emerging risk, and overall control performance for product specific controls
● Develop new controls, as needed, related to emerging compliance risks or issue management milestones
● Develop process maps for assigned controls (as needed) outlining workflow or process to identify control gaps
● Work with leadership to develop strategies that improve the return on investment of control execution—across manual, automated, and technology-driven processes—to drive sustainable long-term cost savings

What You’ll Need:
● 1 year experience at SoFi, or in lieu of SoFi experience 3+ years in the financial services industry
● Experience with process mapping and workflow documentation
● Excellent interpersonal skills, including building relationships across all levels, departments, and personality types to guide stakeholders through exam requests

● Exceptional skills with Google suite products
● Exceptional attention to detail, with the ability to identify complex process gaps within a workflow
● Strength in taking action, strong analytical skills, and solid business judgment
● Expert written and verbal communication skills required, and ability to synthesize, key messages and themes to present to stakeholders.
● Passion to learn, responsibly grow our business, and support our mission of helping members get their money right
● Ability to balance and prioritize multiple work streams for different stakeholders
● Exceptional organizational skills

Nice To Have:
● Business Control experience
● Operations banking product experience
● Experience working with third-party service providers
● Experience in Fintech operations

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.