Operational Effectiveness Advisor - Workforce & Planning

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

He aha te tūranga - About the role:   

Hato Hone St John is seeking a dedicated Operational Effectiveness Advisor – Workforce & Planning, for a 12 month fixed term opportunity, to play a key role in shaping the future of ambulance services in New Zealand. As part of our Operational Effectiveness team, you will support critical workforce pipeline and planning initiatives, ensuring the seamless delivery of services within the Emergency Ambulance Service (EAS).

• Support the delivery of workforce, skill-mix and pipeline planning.
• Support the coordination of the recruitment of personnel as part of the activity

funding and the introduction of new roster patterns and new components

of the service delivery model.
• Analyse data to support recommendations around the configuration and

location of any new resources, in line with the Ambulance Operations

service delivery model.
• Support the creation and updating and review of the patient centred

deployment (PCD) plans to optimise patient response.
• Preparation of agenda items and information for workforce engagement,

Union and other project related meetings as appropriate.
• Contribute proactively as a member of the team through putting forward

recommendations to enhance service; and attending and actively

contributing to appropriate meetings.

Ko wai koe - About you:  

• Excellent skills in using BI tools to analyse service data.
• Experience in resource planning  (emergency services environment preferred).
• Experience and success in introducing and managing transformational change in a health environment, able to take people on the change journey.
• Strong customer service and patient-centric focus that is exemplified in key account management and networking skills that build and maintain high levels of credibility, positively influencing peoples’ thinking to achieve required understandings and the outcomes/results needed by different groups/stakeholders.
• Proficiency in Microsoft Office Suite and experience with workforce management systems or analytics platforms
• Authority to Practice (ATP) is not required, and is not supported in this role, although the role holder may elect to maintain ATP in their personal time provided that doing so does not impact on performance/outcomes required in the role.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Thursday 19th March 2026.

For further information please contact Simone Gillespie, Recruitment Advisor on 027 212 9994 for a confidential discussion or email [email protected]

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health check. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.