Operational Deployment Specialist and Trainer

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment.

We are looking for an Operational Deployment Specialist and Trainer to support the end-to-end process of launching new sites from an administrative perspective. This role will ensure that each deployment is executed efficiently, on time, and in alignment with company standards. The Operational Deployment Specialist and Trainer works cross-functionally with internal departments to ensure administrative site readiness, setup, and handoff to operations. This role will provide support for operations, including Applied Behavior Analysis, Occupational Therapy, Physical Therapy, Speech Therapy, developmental evaluations and developmental preschools. The Operational Deployment Specialist and Trainer will have the ability to initiate active problem solving and follow through to continually improve processes utilized by Operational Administration to assist with QAs, Process Development, Support and Training.

What we offer:

• Competitive Pay

• Paid Time Off – 15 days annually

• Medical, Dental, & Vision Insurance

• 401K with company matching

• Company Discounts & Incentives

• Professional Development and Leadership Growth Opportunities

• State of the Art Facilities & Technology

What you will do:

• Develop and manage detailed project plans and timelines to ensure on-time and successful site launches from an administrative perspective.

• Develop and manage detailed administrative project plans and timelines to ensure on-time and successful site launches.

• Serve as primary contact for administrative site readiness and deployment progress, escalating concerns and removing barriers as needed.

• Collaborate with Operations, Facilities, IT, HR, Procurement, and Marketing to align on deliverables and timelines.

• Coordinate with internal departments for administrative equipment installation, supplies, and site-specific services.

• Maintain accurate administrative deployment schedules, task checklists, and project documentation throughout each site opening.

• Create and manage comprehensive administrative site readiness checklists to verify that all operational, safety, IT, and compliance standards are met; conducts final walkthroughs prior to launch.

• Provide timely status updates to internal stakeholders through written reports, meetings, and dashboards. Identify risks early and recommend mitigation strategies to avoid delays as related to operational administration.

• Participate in post-deployment reviews to drive continuous improvement in future site launches.

• Run, interpret, and analyze reports.

• Provide reports as necessary to the appropriate personnel.

• Answer questions on processes from site administrative team members as related to operational administration.

• Provide effective communication to team members through emails and meetings as well as other means of communication.

• Create and update process manuals.

• Create and update trainings related to operational administration.

• Assist with orientation and training of new Operational Administration team members.

• Travel to sites for support and training.

• Understand and utilize all software related to Operational Administration.

• Cover job duties of other Operational Administration team members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you have:

• Ability to communicate effectively and professionally with a wide variety of people.

• Strong organizational skills with attention to detail and accuracy.

• Computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.

• Must be persistent in obtaining the correct information from families and physicians.

• Ability to solve problems and consider how changes in guidelines and funding could affect our families or processes.

• Ability to recognize patterns in referrals from physicians.

• Desire to be on the phone most of the time.

• A desire to serve families and go the extra mile.

• Ability to handle multiple tasks in a very busy environment.

• Ability to read and interpret documents such as safety rules, policies, and other company documents.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of families or employees of our organization.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Reports for work dressed appropriately and complies with company policies regarding the dress code.

• Ability to maintain regular and punctual attendance.

• Ability to complete tasks in a timely manner.

• Travel will be required.

Required Qualifications:

• High School Diploma or equivalent.

• Bachelor’s Degree, preferred.

• Must be able to pass a criminal background check and drug screening.

Physical Demands:

While performing the duties of this job, the employee is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The employee is regularly required to move including walking, running, jumping, and sitting. The employee is regularly required to use hands and fingers to handle, lift, reach, and feel. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.