Operation Director, North Asia

Who is Turner & Townsend?

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

• Strategic Operations Management: Develop and implement operational strategies, policies, and standard operating procedures across North Asia locations. Ensure alignment with regional APAC objectives
• Work closely with the North Asia leadership and the Business support functions to drive operational excellence with ownership and accountability.
• Team Leadership: Lead, coach, and oversee a team of operational leaders and managers, fostering high engagement, talent development, and performance accountability
• Process Optimization: Identify and implement improvements in operational processes to enhance efficiency, reduce costs, and improve service delivery
• Project and Change Management: Drive change initiatives, improvement projects, and regional strategic programs, including ESG and ISO compliance initiatives
• Stakeholder Engagement: Interact with internal teams (executive leadership, sales, finance) and external stakeholders (vendors, resellers, regulatory authorities) to ensure operational objectives are met and customer satisfaction is maximized
• Risk and Compliance Management: Ensure compliance with legal, regulatory, and industry standards and proactively address operational risks
• Performance Analysis: Monitor operational performance across locations, using data-driven insights to make strategic recommendations and optimize outcomes
• Regional Collaboration: Act as a liaison across North Asia operations, sharing best practices, aligning operational objectives with regional peers, and supporting local market performance
• Health & Safety compliance: Lead and drive the adoption of Health & Safety compliance in North Asia with support from the Asia regional HSE lead .
• Ethics & Compliance: Drive the behaviors of integrity with support from regional Ethic and compliance lead for Asia. Support the Asia lead with in region investigation & training and awareness programmes+tracking and reporting
• Reporting :Lead and take ownership of the tracking and reporting for North Asia into the sub regional ,regional and global board reports

• Educational Background: Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field; an MBA or equivalent advanced degree is preferred
• Experience: 10+ years in senior operations management roles, with significant experience in regional or multi-country operations. Prior exposure to supply chain, logistics, distribution, or IT/technology-focused operations is advantageous
• Industry Knowledge: Familiarity with the local business landscape in North Asia
• Leadership Skills: Strong ability to lead crossfunctional teams, mentor direct reports, and drive results across diverse cultural and organizational environments
• Technical Proficiency: Knowledge of ERP systems, planning tools, reporting dashboards, and an ability to interpret operational metrics
• Soft Skills: Exceptional communication, negotiation, problemsolving, and relationship management skills. High emotional intelligence with a collaborative and adaptable approach
• Analytical Ability: Strong competency in performance analysis, KPI evaluation, and financial management, including budgeting and resource planning
• Travel Requirements: Willingness and flexibility to travel across the region to meet operational needs, attend key meetings, and oversee projects as required

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