Operation Coordinator

Reporting to the Regional Operations Director, the Operations Coordinator is responsible for providing administrative and logistical support across various operational functions. This role contributes to the organization's efficiency and effectiveness by managing correspondence with employees, coordinating onboarding activities, tracking maintenance schedules, supporting Workers’ Compensation Board (WCB) processes, and generating ad hoc reports and presentations as needed. The coordinator also plays a key role in continuous improvement projects and customer experience initiatives, ensuring the consistent execution of operational tasks and contributing to ongoing improvement efforts.

 

 

• Support occupational injuries by collaborating with the disability team and operations to track claims, draft correspondence and ensure compliance.
• Coordinate placement and logistics for modified workers.
• Monitor and update maintenance activities and records for operational assets.
• Support Regional Operations Directors with hourly benefit coordination and leave status management.
• Generate and distribute reports as needed to support decision-making and operational transparency.
• Collaborate with cross-functional teams to support project timelines, deliverables, and documentation.
• Help ensure a seamless and positive experience for customers through supporting continuous improvement projects such as client feedback forms, check-in processes, and overall client experience.
• Ensure onboarding processes for new hires, including scheduling, documentation, and orientation coordination, have been completed.
• Coordinate with Lodge Managers to support reservation bookings, including supporting the billing department with respect to outstanding charge sheets.
• Support Operations in further developing marketing and brand recognition activities.
• Create ad-hoc presentations related to client presentations, safety presentations and quarterly sessions.  
• Manage and coordinate national and regional meetings such as global safety calls, regional toolbox talks and team talks.
• Audit processes for compliance and effectiveness.
• Other duties as required

• Post secondary education in a related field
• 3-5 years in a professional office setting.
• Proficient use of the Microsoft Office Suite
• Ability to conduct and create presentations.
• Demonstrated proficiency in leveraging digital tools and platforms to streamline workflows and enhance productivity.
• Ability to influence process improvements by gathering input, presenting data-driven recommendations, and gaining support.

Office environment with a flexible work schedule, potentially requiring work on evenings and weekends.  Trained, as necessary, in required safety protocols.

Must be willing to work additional hours as required.

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra and Horizon North are committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Currently, we do not require assistance from recruitment agencies, Thank you

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Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.