Openings on IVR Quality Analyst

TestingXperts

Alpharetta, GA, United States permanent

Posted: October 5, 2016

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Quick Summary

We are seeking an IVR Quality Analyst to join our team in Alpharetta, GA, and assist with IVR platform setup and maintenance, ensuring high-quality customer experience.

Required Skills

IVR Design Avaya Cisco Genesys Linux Windows VMware Monitoring tools Automation tools Certification strategy Estimates-to-Complete

Job Description

Greetings for the day!

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Title: IVR Quality Analyst

Location: Alpharetta, GA/Middle town, NJ

Duration: 6 to 12 months

Interview: Phone and Skype

Job description:-

· Lab Build & Maintenance

· Procure, install and configure Lab equipment across platforms

· IVR Platforms – Avaya, Cisco, Genesys

· Operating System – Linux, Windows, VMware

· Tools – Monitoring tools, configuration tools and performance test tools

· Automation tools across above platforms

· Build lab environments

· Manage change control of lab environments through certification cycles

· Certification strategy including validation of requirements, design

· Provide and justify effort estimates

· Configuring lab and environments for Testing

· Designing and Developing Certification Tools and Automation

· Creating Certification plan and underlying test plans

· Documenting strategy, review and editing

· Escalate technical and project issues to Project Manager

· Report project status to Project Manager

· Provide technical support during deployment in Production

· Assist with technical interviews of prospective team "

Graduation

All your information will be kept confidential according to EEO guidelines.

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