Open Position in International Tech Support ( Inbound Voice) ( US Shift).

AdeebaEServicesPvtLtd

Kolkata, WB, India permanent

Posted: July 25, 2017

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Quick Summary

We are seeking a highly skilled technical support specialist to join our team in Kolkata, India. The ideal candidate should have experience in troubleshooting technical issues related to computer, printer, broadband, router, email, Mac, iPhone, iPad, and have excellent communication skills in English.

Required Skills

Inbound Support Technical Troubleshooting Communication Skills Customer Service English Proficiency Call Handling Time Management Night Shift Experience Payment Processing

Job Description

We operate leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services. We provide technology and services to enable consumers, merchants, and other participants to conduct commerce in our ecosystem.

· 1 or 2 years experience in Inbound/Outbound Technical Support in International BPO.
· Must know how to close their own calls.
· Good communication skills in English.
· Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, Router, Email issues, Mac, I-phone, I-pad.
· Ability to handle customer's issues and provide accurate resolution.
· Should be flexible working in night shifts.

any hs pass/ basic graduates

Candidate with Excellent Communication Skill in English.

• Candidate with at least 6 months experience in Outbound or Inbound can apply for Inbound Tech Support Process.

• Candidate must know how to close their own call.

• Domestic BPO & fresher candidates are not applicable.

• Candidate with age limit 18 - 35 can apply only, must know how to close calls by taking payments through different gateways.

Interview Timings :

12 PM to 5 PM ( Monday to Saturday )

Adeeba E-Services Private Limited

603, 6th Floor, Shaila Tower J-1/16 Block EP & GP

Salt Lake, Sector V Kolkata -700091

Contact :- Aparna (HR) 7059191977.

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