[OP] Booking Operations Executive (Mandarin Speaking)
Confidential
Posted: March 9, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
This role involves assisting with manual fulfilment for customers, handling and resolving booking issues or queries, and performing optimisation on processes.
Required Skills
Job Description
Job Description
The Booking Operations Executive is responsible to assist on manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like handle and resolve booking issues or queries and to perform optimisation on processes.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications and provide a simple, rapid, competent support experience.
Responsibilities
Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customers and merchants
Liaises with internal departments and external merchants to fulfil booking amendments and refunds
Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
Keeps updated with company procedures and processes
Shares merchant feedback with relevant departments for further improvements
We would love to hear from you if…
SPM/ O Levels or higher/ Preferably Diploma qualification and above
Fresh graduates are encouraged to apply
Minimum 1 year of working experience in the service-related industry or equivalent
Good organisation, attention to details, good time management and takes initiative
Excellent interpersonal and communication skills
Fluent in written and spoken English, Mandarin & Cantonese is a plus.
Proficiency in MS Office including Word and Excel
Able to work shifts (including weekends, public holidays)
What we offer:
Competitive salary and benefits package.
Continuous training and development opportunities
Experience a dynamic and inclusive work environment
Gain regional exposure through working with colleagues across different countries across south east asia
Unlimited beverage & snack supply
Seasonal exciting team bonding activities