Onsite Support Technician (Part-time, m/f/d)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

This is a part-time (20%), fully onsite position.

Tasks and Responsibilities

• Provide onsite IT support to end users
• Handle and resolve IT incidents and service requests
• Perform Windows setup, installation, and basic configuration
• Support standard IT hardware and software issues
• Log, track, and update tickets in the ITSM system
• Assist users with troubleshooting laptops, desktops, printers, and peripherals
• Support user onboarding and basic device setup
• Escalate complex technical issues to senior support teams when necessary
• Ensure timely communication and follow-up with users
• Maintain a professional and customer-focused support experience

Requirements:
• Experience in IT onsite/end-user support
• Basic knowledge of Windows setup, configuration, and troubleshooting
• Familiarity with Microsoft products and standard workplace IT environments
• Experience using an ITSM / ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk, etc.)
• Good communication and customer service skills
• Ability to troubleshoot hardware and software issues
• Fluency in English and French (spoken and written)
• Apple iOS support experience is a plus, but not mandatory
• Flexible and team-oriented person
• Ability to work independently and manage onsite support tasks efficiently
• Candidates have to declare Criminal record extract not older than three months

Benefits:
• Wide range of activities, tasks, and projects
• Vouchers and gifts (birthday vouchers, wedding and newborn surprises)
• “Fishing for Friends” program – our employee referral program
• Opportunities for professional development and career advancement
• Friendly and international working environment
• Company-sponsored events
• Compensation is based on the Austrian IT Collective Agreement (IT-Kollektivvertrag). Depending on qualifications and professional experience, overpayment is possible.

Is IT in your DNA?