Onsite Support Engineer (Bucharest, 1/2L Support, English/Romanian)

D-ploy

Bucharest, Bucharest, Romania contract

Posted: March 3, 2026

Required Skills

Job Description

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Bucharest

Tasks and Responsibilities

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)

• Act as the primary onsite point of contact for end-user IT issues

• Troubleshoot incidents and service requests via ticketing system (ServiceNow)

• Deliver prompt and professional user support (desk-side and remote)

• Document all activities and resolutions accurately in the ticketing system

• Support IT onboarding for new employees (equipment setup, user guidance)

• Maintain and contribute to knowledge base documentation

• Support continuous service improvement initiatives

Requirements:
• Fluent English and Romanian (written and spoken)

• Minimum 2+ years of experience in IT support / onsite support role

• Strong troubleshooting skills in Windows environment and standard IT tools

• Experience with ticketing systems (e.g., ServiceNow)

• Excellent communication and customer-oriented mindset

• Ability to work independently in an onsite client environment

• Well-organized, reliable, and detail-oriented

• Experience in regulated environments (e.g., GxP) is a plus

• Ability to provide a clean criminal record extract (not older than 3 months)

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.