Onsite Service Desk Agent

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of an On-Site Service Support Agent in Netcompany?

As an On-Site Service Support Agent you will: 

• Manage incident lifecycle: log, diagnose, categorise, prioritise, resolve, close, and escalate when needed
• Ensure full incident ownership and clear communication throughout the lifecycle
• Handle service requests (in-policy and out-of-policy), including authorisation processes
• Provide onsite support at user or temporary locations when required
• Execute and manage IMACD tasks and workstation lifecycle events
• Perform IT equipment moves (desktops, laptops, monitors, printers) and image management
• Deliver hardware and software support, including hands-on hardware repair
• Conduct testing activities and generate periodic reports on OSS activities

What would make you a fit for the role: 

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field
• More than 3 years of relevant working experience in similar customer oriented IT support role
• Excellent command of English and French, both written and spoken
• Strong experience with support in common desktop software on a Windows environment and corresponding hardware
• Good understanding of ITIL processes including Incident Management
• Strong communication skills with the ability to effectively engage clients and team members on technical topics
• Ability to work independently, manage workload efficiently, and perform in fast-paced, dynamic environments
• Detail-oriented, collaborative team player with a strong work ethic

What could be an asset for the role:

• Strong knowledge of Apple iPhone, macOS, and their ecosystem, as well as mobile operating systems
• Experience with videoconferencing tools and software, including setup, troubleshooting, and monitoring of calls
• Solid understanding of VoIP telephony environments and mobile device management (MDM) tools
• Knowledge of database monitoring, maintenance, and management

Being a part of the Netcompany team, you will be provided with: 

• Opportunity to work in a modern environment & in a hybrid working model
• Seamless onboarding experience and a buddy to support you on your first steps
• Competitive compensation & benefits package
• Health and life insurance program
• Meal allowance 
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/