Onsite PC Technician first and second level support (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. 

With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. 

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

What if you were looking for a stimulating job in a caring and innovative company?

👉 Contact us at [email protected]

Responsabilities

• Assist the client with first and second level support on workstations, mobility devices and
• infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook
• docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure
• feedback to customers
• Always demonstrate excellent customer service

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)

Essential experience/skills

• At least 3 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: French, English (fluent), Dutch is a plus

• Sector: ALL
• Location: based in Brussels / Amsterdam / Luxembourg
• Regular travels
• Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities