Online Sales Consultant - Eddy Homes, Inc.

About Eddy Homes

For over 50 years, Eddy Homes has been a leading luxury home-builder specializing in custom residential construction across Pennsylvania. As a family-owned business, we've built our reputation on exceptional quality, personal attention, and unwavering commitment to customer satisfaction. We combine traditional craftsmanship with modern construction techniques to create homes where families build their lives.

Our mission is simple: we want our customers to be more than satisfied—we want them to be delighted.

Position Overview

The Online Sales Consultant (OSC) is the first point of contact for prospective home buyers across all marketing channels. When someone sees our billboard, visits our website, calls from an ad, or fills out a web form—you're the person they connect with first. Your primary responsibility is to engage prospects quickly, qualify their needs, and schedule appointments for them to visit our communities and meet with our Sales Consultants.

This is a fast-paced, high-energy role focused on converting inbound inquiries into scheduled community visits. You'll handle phone calls, emails, texts, web chat, and social media inquiries throughout the day.

Employment Type: Full-Time

What You'll Do

Answer phone calls, emails, web forms, texts, live chat, and social media inquiries from all marketing channels

Respond to new leads within 5 minutes

Qualify prospects through strategic questioning about needs, timeline, and budget

Schedule appointments for prospects to visit communities and meet with Sales Consultants

Follow up persistently to convert inquiries into scheduled visits

Document detailed prospect information in CRM system (Lasso)

Confirm appointments and send reminders to maximize show rates

Create enthusiasm and urgency about visiting our communities

Handle 30-50+ inquiries and set 8-12+ appointments per day

What You'll Need

Experience:

2+ years in inside sales, appointment setting, or high-volume customer service

Proven track record of meeting or exceeding goals

CRM experience preferred

Real estate or home-building background a plus

Skills:

Excellent phone presence and communication skills

Strong listening and rapport-building ability

Highly organized with attention to detail

Goal-oriented and persistent

Comfortable with technology and multiple systems

Highly strategic and forward thinking

Compensation:

Base salary plus commission

Benefits:

Health, dental, and vision insurance

Short-term disability insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Why Join Eddy Homes?

All marketing efforts drive to you—you're the hub of our sales process

Clear success metrics so you always know how you're performing

Career growth opportunities

Represent beautiful luxury homes for a 50+ year family business

Your work directly helps families find their dream homes