Online Retail Account Manager

If you’re ready to take ownership of a fast‑growing online sales channel within a business that’s scaling with purpose, this is your opportunity to make a visible and meaningful impact at a company that truly backs its people.

The Opportunity

We are a high‑growth PPE manufacturer with a strong market reputation, premium brand positioning, and long‑standing industry partnerships. As online retail accelerates and customer buying behaviour continues to shift, we’re investing heavily in the digital space.

We are now looking for an ambitious Online Channel Manager to elevate our online performance, strengthen our brand presence, and protect brand integrity across major digital platforms.

Your Role

As our Online Channel Manager, you’ll take full ownership of the performance, protection, and growth of our online retail ecosystem. You’ll act as the central link between internal teams, online retailers, and external digital agencies - ensuring our brand is represented consistently, priced correctly, and positioned strongly across all digital touchpoints.

Your work will shape how customers discover, choose, and trust the V12 brand online.

Key Responsibilities

Manage relationships with online retailers and marketplace accounts.

Coordinate activities between accounts and external agencies.

Support the development and execution of an online channel strategy that protects brand integrity and avoids destructive price competition.

Monitor product listings, pricing, reviews, content accuracy, and promotional activity across platforms.

Provide digital sales reports and insights to the Head of Sales & Marketing.

Key KPIs

Online revenue & margin performance

Listing quality, compliance and accuracy

PPC / SEO ROI (via agency partners)

Online customer satisfaction score

What You Bring

You’re commercially sharp, digitally confident, and motivated by seeing your work drive measurable improvements. You enjoy taking ownership, working proactively, and building strong working relationships across teams, customers and digital partners.

If you believe this role is right for you, please complete the short personality test and upload it with your application.

Our Values

Mutual Respect – We respect people’s time, decisions and perspectives.
Step Up – We continuously look for ways to raise the bar in our roles and as a team.
Think Team – We collaborate instinctively, involving the right people to accelerate success.
Own It – We take responsibility and deliver on our commitments.
Get Stuff Done – We prioritise effectively and meet deadlines with purpose.

If you think this job is the one for you, please complete this short personality test and upload it with the job application form - thank you! https://s.crys.io/s/8WllbgDr