Online Leads - Clark

Sutherland

Angeles City, Central Luzon, Philippines permanent

Posted: March 26, 2024

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Quick Summary

We are seeking a motivated and passionate person to join us as a Customer Service Consultant. The ideal candidate will be the point of contact for inbound calls, answering customer inquiries, and performing account maintenance. The successful candidate will be responsible for upselling customers to new products and services.

Required Skills

Customer Service Communication Multi-tasking CRM Systems Microsoft Office Verbal Skills Written Communication Skills

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level, to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required - Prior customer service experience preferred

All your information will be kept confidential according to EEO guidelines.

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