Online - Hotel Customer Service Coordinator - Entry Level

Destinationknot

Maryland Remote permanent

Posted: March 25, 2026

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Quick Summary

A Hotel Customer Service Coordinator will provide exceptional customer service to clients while ensuring smooth hotel arrangements.

Required Skills

Customer Service Communication Problem Solving Organization Digital Tools Remote Work Learning Agility

Job Description

Position Summary:

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities:

Understand client needs and travel preferences

Provide hotel recommendations and confirm reservations

Manage booking changes and follow-up communication

Keep detailed, accurate client records

Requirements:

Organized and dependable

Comfortable with digital tools and remote communication

Friendly, professional demeanor

Willingness to learn the travel booking process

Benefits:

Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships and hotel programs

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