Online Community Specialist

Confidential

İstanbul, İstanbul, Türkiye permanent

Posted: January 30, 2026

Job Description

We’re on a mission to change the future of banking and we want to Make Life Easy for our users. To reach this goal, we need to provide them with the best online support on every social platform 🌈

Up for this?

Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭

Take ownership

As our Online Community Specialist, you will own the strategies and execution for a thriving bunq community, ensuring that our users feel heard, informed, and supported. Specifically, you’ll focus on:

• Managing and moderating our online community and social media channels (X, Meta DMs, LinkedIn, TikTok, Instagram) with a friendly, user-centric approach 💻

• Ensuring that all content aligns with community guidelines and bunq’s Tone of Voice ✅

• Resolving user concerns by addressing conflicts, negative comments, or inappropriate behaviour in a fair and consistent manner

• Leveraging AI tools to deliver more time-efficient and accurate responses for our end user - Eva 🤖

• Analysing outcomes from community interactions and providing data-backed insights for process improvements 📊

• Actively engaging with our community members to increase user retention by gathering, analysing, and implementing insights into user behaviour and trends 🌟

• Following platform-specific best practices to minimise the spread of negative content and foster a secure, positive social environment ✨

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