Online Community Manager

Online Community Manager

Job Type: Full-time
Location: Kaysville, UT or Remote (United States only)
Shift: Sunday - Thursday 2:00pm - 10:00pm ET

Who We Are

Founded in 2015 by a dad of two, Bark is an online safety company that helps families protect their kids online and in real life. Over the past decade, we’ve transformed into the industry leader of safer tech for children, garnering recognition from TIME Magazine, Wired, The New York Times, Forbes, and countless other publications.

We’re at the forefront of the online safety revolution, designing and building smart devices that families need with parental controls that actually work. Our Bark Phone, Bark Watch, Bark Home, and Bark app are enabling today’s parents to help keep their kids safe like never before — and we’re just getting started.

At the heart of Bark is our hard-working team of remote employees who are passionate about our mission. We care about our work, each other, and building a safer digital world each and every day. Learn more at bark.us.

Job Brief

As an Online Community Manager, you’ll be the voice of Bark across our online communities and social platforms. You’ll engage directly with parents, caregivers, and community members where they already are – answering questions, offering guidance, and representing Bark with clarity, warmth, and empathy. As Bark continues to grow, customer conversations increasingly happen outside traditional business hours. This role requires schedule flexibility; evenings and weekends will be required. 

What You’ll Do

Build and maintain strong relationships with customers, community members, affiliates, ambassadors, and influencers across Bark’s social and community platforms

Monitor, moderate, and respond to conversations on Bark’s social media accounts and online review sites in a timely, thoughtful manner

Create and share engaging, on-brand content across social and professional channels

Develop deep knowledge of the Bark product suite to provide accurate guidance and light troubleshooting within online communities

Partner closely with content, customer support, product, engineering, and partnerships teams to surface trends, customer feedback, product insights, and emerging issues

Help identify recurring questions, pain points, and opportunities to improve customer education and experience

Requirements

2+ years of experience engaging with customers or managing online communities for a brand (preferred)

Hands-on experience with moderating social and community platforms such as Facebook Pages and Groups, Reddit, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and review platforms

Experience using social media management tools such as Sprout or Sprinklr (preferred)

Comfortable navigating technology and social platforms commonly used by children and teens

Ability to work efficiently, independently, and calmly while managing multiple priorities

Flexibility to work evenings and weekends, as online communities are not limited to a 9-to-5 schedule

Strong written and verbal communication skills

Ability to remain neutral, thoughtful, and composed during sensitive or emotionally charged conversations

Empathetic, patient, and optimistic; thrives in a fast-paced, evolving environment

Sound judgment, high adaptability, and steady under pressure

Proactive, resourceful, and self-directed

Benefits

Competitive compensation commensurate with experience

Equity stake in Bark

Paid time off 

Paid sick time

Health Benefits:

Medical

Dental

Vision

Healthcare Support

On-Demand Primary Care

Online Mental Health Therapy

Flexible Spending Account (FSA)

Supplemental Life Insurance

401(k)

Voluntary Long-term and Short-term Disability Insurance

*This position will cover a non-traditional working schedule, shifts may be during nights, weekends, and holidays.

We recognize people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Bark is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.